This guide shows you how to configure Service Feedback Automation in MioAssistant so feedback requests are sent automatically at the right time and to the right customers.
What Will You Configure
Before you begin, here’s what you’ll set up:
How feedback is triggered
When feedback is sent
Different behavior for one-time and recurring customers
Which customers are enrolled
Step 1: Open Automation Settings
From your MioCommerce account:
Click Settings in the left navigation
Under Operational Settings, select Automations (Beta)
This opens the Automations page where all Mio AI Assistant automations are managed.
Step 2: Select Service Feedback Automation
On the Automations page:
Locate the Service Feedback card
Click Set up
This opens the Service Feedback Automation configuration page.
Step 3: Enable Service Feedback Automation
Turn the automation ON by selecting Yes.
Once enabled, MioAssistant will automatically request feedback based on your settings.
Step 4: Choose Customer Enrollment Options
When enabling the automation, a confirmation pop-up appears.
Choose how customers should be enrolled:
Enroll all new customers
Enroll all existing customers now
💡 Tip:
If you invoice or charge customers on a recurring basis, you may want to select No for existing customers to avoid enrolling everyone at once. You can always enable feedback for individual customers later.
Click Enable Automation to confirm.
Step 5: Configure One-Time Customer Feedback
For one-time customers, feedback can be requested after each completed service.
Why this matters:
Captures fresh feedback
Identifies satisfied customers quickly
Encourages repeat bookings
Step 6: Choose How Feedback Is Triggered
Select when feedback is triggered:
After a booking ends
Or after a booking is manually marked as complete
Choose the option that best matches how your team closes bookings.
Step 7: Configure Feedback Timing
You can also control when the feedback is sent:
Same day
Later the same day
Or the following day
This ensures feedback requests feel timely and natural, not disruptive.
Step 8: Configure Feedback for Recurring Customers
For recurring customers, feedback can be requested less frequently.
Best practice: Request feedback every few visits (for example, every 5–7 bookings) rather than after every service. This avoids feedback fatigue while still providing valuable insights over time.
Step 9: Save Your Settings
Once your preferences are set:
Review your configuration
Click Save
MioAssistant will now automatically request service feedback based on your rules—no manual work required.
What Happens After Setup
After Service Feedback Automation is enabled:
Feedback requests are sent automatically
One-time and recurring customers are handled differently
Automated feedback requests and responses are marked with a purple icon
Automation does not re-run for the same service. If a feedback request is not sent for any reason, you can still send it manually if needed.
Review Automated Feedback Activity
You can review all automated feedback activity from the Automation Activity page.
The purple icon helps you:
Identify automated feedback
Review responses quickly
Understand what the system handled for you
Next Steps
After setup, we recommend:
Reviewing incoming feedback regularly
Identifying trends in customer satisfaction
Following up quickly with unhappy customers
Using positive feedback to strengthen loyalty and repeat bookings
Most Commonly Asked Questions
Can I change my settings later?
Yes. All Service Feedback Automation settings can be updated at any time.Do I need to send feedback requests manually?
No. Once Service Feedback Automation is enabled, MioAssistant sends feedback requests automatically.
If a feedback request is not sent for any reason, you can choose to send it manually - automation will not re-run for the same service.Can I delay feedback until the next day?
Yes. You control the delay before feedback is sent.