Key Takeaways
Tips Automation allows you to automatically request tips from customers after a service.
Tip requests can be triggered after a booking ends or when a booking is marked as complete.
You can control timing, such as sending the request a few hours later or the next day.
Different rules can be applied for one-time and recurring customers.
The system prevents duplicate tip requests if a tip has already been received or if the customer is pre-authorized for tipping.
Overview
Tips Automation helps you request tips from customers at the right moment, without needing to ask in person or send manual follow-ups.
By sending tip requests automatically after a service, MioCommerce helps you:
Increase opportunities for tips
Keep the experience professional and comfortable for customers
How to enable Tips Automation
Follow these steps to configure automated tip requests.
Log in to your MioCommerce account.
Go to Settings.
Open Automation - Tips
Click on Setup to start defining the rules.
Choose which customers should be enrolled.
Define the timing and rules for sending tip requests.
Click Save.
Choose which customers to include
When enabling Tips Automation, you can decide how customers are enrolled.
Options include:
Enroll all new customers automatically
Enroll all existing customers
Enroll customers individually later
This allows you to control which customers receive automated tip requests.
To manage automations for individual customers, follow these steps:
Go to Settings > Automation
Open the customer settings.
In this view, you will see a list of all customers along with the available automations.
For each customer, you can enable or disable specific automations individually depending on your needs.
This allows you to control which automations apply to each customer without affecting others.
Configure when tip requests are sent
You can define how and when tip requests are triggered.
Trigger options
Tip requests can be sent:
After the booking ends
When the booking is marked as complete
Timing options
You can also set a delay before the request is sent.
Examples include:
1–2 hours after the booking
Later the same day
The next day
Sending requests shortly after the service helps capture appreciation while the experience is still fresh.
One-time bookings
For one-time customers, tip requests can be sent after every booking.
This approach helps:
Capture tips immediately after service
Increase tipping opportunities
Keep the experience simple for customers
Many businesses choose to send the request about one hour after the booking ends.
Recurring bookings
For recurring customers, sending tip requests after every visit may feel excessive.
Instead, you can configure requests to be sent after a certain number of bookings.
Common settings include:
Every 5 bookings
Every 10 bookings
This approach helps maintain a comfortable experience for long-term customers.
Built-in safeguards
MioCommerce includes safeguards to protect the customer experience.
The system will not send a tip request when:
A tip has already been received for the booking
The customer has been marked as preauthorized for tipping
These protections prevent unnecessary or awkward tip requests.
Tracking tip activity
Tips generated through automation are marked with a purple icon in the system.
This allows you to:
Identify automated tip requests
See which tips were generated through automation
Monitor the performance of your tipping activity
Best practices
To get the best results from Tips Automation:
Send requests 1–2 hours after service completion
Avoid requesting tips too frequently for recurring customers
Monitor tip activity to optimize timing and frequency