MioCommerce lets you download your company data as CSV files, including customer and prospect records, bookings, invoices, payments, quotes, and other available data.
You can select the data you need, choose specific years where applicable, and download each file individually.
In this article
Access Data Downloads Page
Select the Data You Want to Download
Start Preparing Your Files
Check the Status of Your Files
Download Your Files
Managing Your Download History
Frequently Asked Questions
What data can I download?
Can my admin or virtual assistant download the company data?
How long does it take for files to be ready?
Will I receive an alert or notification?
Why do I need to refresh the page?
Why are some data files separated by year?
Can I request the same data again?
Can I download a file more than once?
Can I combine multiple CSV files myself?
What happens if a file remains in Preparing status?
Step 1. Access Your Company Data Downloads
To access your company data downloads:
Sign-in to your MioCommerce account, go to Settings > Exports.
Alternatively, open the Company Data Downloads page directly in your browser.
From this page, you can select the data to be download, check their preparation status, and download files that are ready.
Step 2. Select the Data You Want to Download
Click Download Data to open the data selection window.
You can select customer and prospect records, as well as other available data categories.
Customers and Prospects
Customer and prospect records are available as separate CSV files. Each file includes all available records in that category.
Customers: One CSV file containing all your customer records.
Prospects: One CSV file containing all your prospect records.
These categories do not require you to select a year.
Additional Data
Other data categories, such as bookings, invoices, payments, quotes, service requests, and other available records, can be downloaded by selecting the years you need.
Each selected data category and year generates a separate CSV file.
For example, if you select Bookings for 2025 and 2026, MioCommerce will prepare two separate CSV files:
Bookings — 2025
Bookings — 2026
You can select one or more years for each available data category.
Step 3. Start Preparing Your Files
After making your selections:
Review the number of files selected for download.
Click Start Download at the bottom of the page.
Your selected files will be prepared in the background. This usually takes a few minutes.
Clicking Start Download begins the file preparation process. It does not immediately download the CSV files to your computer.
Step 4. Check the Status of Your Files
After you start the download, you will return to the company data downloads page.
Refresh the page after a few minutes to check whether your files are ready.
You can find the current status of each requested file in the download history.
Status | What it means |
Queued | Your CSV file is in-line. |
Started | Your CSV file is being prepared. |
Complete | Your CSV file is ready to download. |
Failed | Your CSV file failed to prepare. Please contact MioCommerce at support@miocommerce.com |
You will receive a notification/an alert in your account on top right - when your files are ready. Remember to refresh the page to check their status.
Step 5. Download your files
When a file's status changes to Complete:
Find the file in your download history.
Click Download in the Actions column.
Save the CSV file to your computer.
Each file is listed separately by data category and year, where applicable.
You can download a ready file again whenever you need it.
Managing Your Download History
Your download history keeps track of the files you have requested, including their data category, year, and current status.
You can use the available actions to:
Download Data: Select data categories or years to download.
Delete: Remove a file from your download history.
You can request new files whenever you need updated data. If you select the same data category and year again, a new file can be prepared with the all the data available at that time.
Company Data Downloads: Frequently Asked Questions
What data can I download?
You can download customer and prospect records, bookings, coupons, invoices, payments, quotes, service provider assignments, time tracking, service requests, website chats, team chats, booking attachments, and other available data categories.
The categories and years available to you are shown in the data selection window.
Can my admin or virtual assistant download the company data?
Yes. As the company owner, you can give your team permission to download your company’s data, including admins or virtual assistants.
To grant permission:
Go to Operational Settings.
Select Users.
Open Employee Permissions for the relevant team member.
Find Data Download and select Yes.
Once permission is granted, the team member can download the company data
How long does it take for files to be ready?
Your files will usually be ready within a few minutes. The exact time may vary depending on the amount of data being prepared.
Will I receive an alert or notification when my files are ready?
Yes. MioCommerce will send you an alert in your MioCommerce account when your files are ready. You can find this alert on the top right of your MioCommerce account.
Refresh the company data downloads page to check the status of your files.
Why do I need to refresh the page?
The files are prepared in the background. Refreshing the page allows you to check for the latest status and see when a file is ready to download.
Why are some data files separated by year?
Some data categories are organized by year, so you can select the specific years you need. Each selected category and year generates a separate CSV file.
For example, selecting Bookings for 2025 and 2026 creates one CSV file for each year.
Can I request the same data again?
Yes. You can request the same data category and year again through Download button whenever you need an updated file.
Can I download a file more than once?
Yes. Once a file is ready, you can download it again whenever you need it.
Can I combine multiple CSV files myself?
Yes. If you download the same data category for multiple years, you can combine the CSV files yourself using a spreadsheet application.
What happens if a file remains in Preparing status?
Refresh the company data downloads page after a few minutes to check the latest status. If the file does not become ready, contact MioCommerce support for assistance.