MioCommerce Closure: What to expect and do next.

MioCommerce is ceasing operations on December 7th, 2026

Please review the key information and actions below.

VERY IMPORTANT: In order to assure an orderly and effective process of communication, between now and December 7, 2026, effective immediately, all communication with MioCommerce will ONLY be possible exclusively via this new email > support-closing@miocommerce.com . We have intentionally set-up this email process to maximize our response times as well as to prioritize your requests on a first-in, first-out basis between regular business hours (9 a.m. to 5 p.m. EST).

In your email please include a brief description of the support required. Our reduced staff will do its best to promptly reply to emails received within a 24 hour window.

To make sure your request is seen and prioritized, please use the above email address ONLY. Emails sent to any other email at MioCommerce will be redirected manually to the above email and therefore may experience longer response times.

NOTE: Any phone calls or SMS/texts will also be redirected to the sending your message to support-closing@miocommerce.com

Section 3 below covers our new DATA EXPORT feature. For all data export requests, please follow the instructions contained therein.

All communication with MioCommerce will cease December 7, 2026 at 5 p.m

ALL MioCommerce customer subscriptions and accounts will be closed as of December 7th 2026 at 11:59 pm. This notice includes any and all MioCommerce subscription products including the MioCommerce Premium website and hosting service as well as add-on subscriptions.

REMINDER: As part of your MioCommerce Essentials, Startup, Grow or Promax subscription as well as any of our marketing add-on subscriptions, you may currently have plugged onto your website any one or all of the below listed items. All add-ons or plug-ons will also cease to exist on December 7th, 2026.

VERY IMPORTANT: Please plan accordingly to EXPORT and download your account data before December 7th, 2026. If you have a Premium website and hosting subscription service with MioCommerce be sure to make plans to transfer your website and hosting as well. Learn more in section 4 below.

In order to ensure your company can easily export and download your information we have launched a new EXPORT & Download feature so you can easily retrieve your customer data, prospects, bookings, and various other data points.

If you are a paying customer for any or all recurring MioCommerce monthly or annual subscriptions ( e.g. Essentials, Startup, Grow or Promax and any of our add on subscriptions, such as Citations (formerly Listings), Reviews, 1-on-1 Reviews, Website including Hosting Services, Google Ads Management, etc), here is what to expect with regards to payment for October and/or November subscriptions.

What to expect:

Option 1: Continue Your Subscription Through December 7, 2026

Unless you advise us by email at support-closing@miocommerce.com prior to your next monthly renewal (see Option 2 below), your October monthly auto-renewal payment will be processed for the October renewal however it will include access to your Miocommerce account through to December 7, 2026 at no additional cost. Once charged, your October subscription cannot be refunded or reimbursed. (See early cancellation option below).

There will be no automatic monthly renewal payment for the balance of November & December.

Example: If your monthly renewal date is October 5, your October 5 payment will be your final monthly subscription payment. You will retain access to your MioCommerce account through December 7, 2026, at no additional subscription cost.

Option 2: Early Cancellation - Cancelling before your pre-scheduled October renewal date.

If you wish to cancel your renewal before the October monthly renewal date it is important that you email us at support-closing@miocommerce.com to advise us accordingly, BEFORE the automatic renewal date in October. Once charged, your October subscription is not refundable nor reimbursable, as per our terms and conditions.

Example: if your monthly renewal date is the 9th of the month and you request to cancel the account before the regular scheduled automatic renewal, you will not be charged on Oct 9th and your account will be deemed cancelled and closed on Oct 8, 2026 at 11:59 p.m.

IMPORTANT: Under Option 2 once the account is cancelled or closed, all access to your account will be terminated and data contained therein will no longer be accessible. Please ensure to export any data you need before you chose option 2 and early close your account. For greater clarity, for customers with a Premium Website incl. Hosting subscription, your website and hosting service will also be closed and cancelled on the same date.

On or before December 7, we will automatically issue a pro-rata refund for your unused months, calculated based on the October 2026 numeric calendar date of your annual renewal.

Example: if your annual plan was purchased or last renewed on August 11, we will use October 11, 2026 as your last pre-paid date, and refund you for the remaining 9 months.

Canadian customers only: the refund will include applicable sales taxes that were collected at the time of payment. For USA and UK customers, sales taxes are not collected at the time of payment, hence none will be included in USA or UK refunds.

If your account was to renew at any time after the date of this notice - Oct 5, 2026 the automatic renewal will be paused permanently however you will continue to have access to your account until December 7, 2026 till 11:59 a.m. after which it will be closed and cancelled.

If your currently paid subscription (monthly or annual) includes a MioCommerce monthly or annual subscription for a Premium website including hosting service, we have made it possible for you to download a backup of your website so you can move it to a new website and hosting service provider. Important:

What changes on your website

Any questions? Please email us by clicking the below button.