MioCommerce is built to support your entire operation - from business owners and to service providers and customers. Each user type has a specific role, access level, and purpose inside the system.
This article explains:
The types of users in MioCommerce
What each role can access
How roles can overlap
Where to manage each account
What Types of User Accounts Exist?
There are three main user types in MioCommerce:
Administrator - Owner of the business (can also deliver service)
Service Provider - the employees that perform the service
Customer - the people receiving the service
Role | Who They Are | What They Can Access |
Administrator | Owner / Manager | Full system access |
Service Provider | Employee / Team member | Calendar + assigned bookings (restricted access) |
Customer | Person receiving service | Customer Portal |
Each user has a unique email address and password.
If you forget your password, click “Oops, I forgot my password” on the login page.
To change your password inside your account, see: How do I change my password?
1) Administrator
An Administrator (also referred to as an Operator) is typically the business owner or manager.
What Administrators Can Do
Access the entire platform
Add or remove:
Administrators
Service Providers
Customers
Edit employee profiles
Manage subscription settings (owners only)
Oversee bookings, payments, reports, and system settings
All administrators have full visibility into your MioCommerce account.
2) Service Provider (requires Grow or ProMax subscription)
A Service Provider is an employee or contractor who performs services for your customers.
What Service Providers Have
Their own Work Calendar
Custom Work Hours & Non-Working Hours
Assigned bookings
Access Permissions
If a Service Provider is not also an Administrator, their access is limited.
They typically see only:
Their calendar
Their assigned bookings
Personal settings
You can give them access to time tracking, view or edit customers, accept tips or ask for payment under Settings → Access Rights
Where to Edit Service Provider Accounts
Go to:
Settings → Employees, or
Can an Administrator Also Be a Service Provider?
Yes, an administrator can also be a service provider - The employee roles (administrators and service providers) are not mutually exclusive.
Here are a few examples to explain -
Use Case 1. You are an administrator as well as a service provider
If you are a team of 2 people and both of you manage the business as well as give service to the client. In this case, both of you are an administrator and service provider. Create an Employee Here
Use Case 2. Administrator & Service provider are different
If you have a team of 10 people under you and you are the owner & manager of the business. In this case, your service provider will not have any administrator rights.
3) Customer
A Customer is someone who receives your services.
Important: A booking cannot exist without a Customer account attached to it.
How to Create a Customer
Go to: Customers → Actions Panel → Create Customer
You can also:
Import customers in bulk
Export customer lists
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