You can issue full or partial refunds for card payments directly from MioCommerce. The refund is initiated in MioCommerce and processed through Stripe in the background.
You do not need to access your Stripe dashboard to refund a customer.
Important to Know Before You Start
Refunds apply only to credit or debit card payments processed through MioPay (Stripe)
All refunds are managed from the Payments section in MioCommerce
You can refund:
The full amount, or
A partial amount
How Refunds Work
You select the payment in MioCommerce that you would like refund.
Click > Refund
MioCommerce records the refund and updates the payment status to Refunded
Stripe processes the refund back to the customer’s original payment method
This keeps your records accurate while ensuring the customer receives their funds correctly.
Step-by-Step: Refund a Customer Payment
Step 1: Go to Payments
From your MioCommerce admin, navigate to Payments.
Step 2: Find the Payment to Refund
Locate the payment transaction you want to refund
Step 3: Issue the Refund
Click Refund
Enter the refund amount (full or partial)
Confirm the action
Once submitted:
The payment status updates to Refunded
The refund is sent for processing automatically
After You Issue the Refund
The refund is immediately recorded in MioCommerce
The customer’s bank or card provider processes the refund
Customers typically see the refunded amount within 5–10 business days
The exact timing depends on the customer’s bank or card issuer.
Key Takeaways
Refunds are initiated in MioCommerce and processed via Stripe
Full and partial refunds are supported
Refunds are issued from the Payments section
Customers usually receive refunded funds within 5–10 business days