As an Administrator, you can block off time in a Service Provider’s calendar to indicate when they are unavailable to work.
Adding non-working hours ensures that:
Customers cannot book appointments during unavailable times
Dispatching remains accurate
Schedules reflect vacations, personal time, training, or sick days
How to add non-working hours
To add non-working hours for your team aka Service Provider(s), please follow the below instructions -
Step 1: Go to the Service Provider’s Work Calendar
To go Service Providers and select the Work Calendar of the Service Provider for whom you would like to add a non-working time
Step 2. Add non-working time on the calendar
On the Service Provider’s calendar:
Go to the specific date and time
Click directly on the calendar
Select the option to add Non-Working Hours
Save your changes
That time will now be blocked and unavailable for bookings.
Important
Non-working hours override availability. If time is marked as non-working, it will not be bookable — even if the Service Provider normally works during that time.
How to view all non-working hours
If you want to see a full list of blocked times:
Go to the Service Provider’s profile
Click on Working Hours
Select Non-Working Hours
Here, you’ll see all scheduled non-working periods for that team member.
Click on "Non-working hours"
