In MioCommerce, you can permanently delete a customer from your account while preserving historical bookings, invoices, and reports. Customer deletion protects privacy without disrupting your financial or operational records.
Why you might delete a customer
You may choose to delete a customer when:
A customer requests removal of their personal data
You no longer serve that customer
You want to clean up inactive or test accounts
You need to comply with privacy regulations such as GDPR’s Right to be Forgotten
You need to retain booking(s) or payment history for records
What happens when you delete a customer with bookings?
Even if a customer has past or existing bookings, MioCommerce allows deletion because:
Past Bookings, invoices, and payments remain intact for reporting and audits
Operational history is preserved
Only the customer profile is affected
This ensures your financial and scheduling data stays consistent while customer privacy is respected.
Delete options explained
MioCommerce provides two deletion options depending on whether you need basic cleanup or full privacy compliance.
1. Delete Customer
Archives the customer profile
Customer name and details may still appear in past bookings and payments
Best for internal cleanup when privacy removal is not required
Use this when:
You want to remove the customer from active use but keep identifiable history.
2. Delete and Mask Sensitive Data (Recommended for privacy)
Permanently scrambles personal data such as:
First and last name
Email address
Phone number
Home address
Any banking information
Historical bookings and invoices remain, but are anonymized
Fully compliant with GDPR’s Right to be Forgotten
Use this when:
A customer requests data erasure or when privacy protection is required.
You may wish to delete a customer, but keep some metadata about them in the MioCommerce platform for reporting purposes.
How to delete a customer
Below is the step-by-step process with screenshots. Once all the steps are completed, the action is applied immediately.
STEP 1: Go to Customers and select the customer
STEP 2: Click Customer Delete in the right-hand panel
STEP 3: Choose Delete or Delete and Mask Sensitive Data
The Delete button: archives the customer data but their name and information may show in past bookings and payments.
The Delete and Mask Sensitive Data button will scramble or "Mask" your customer's information such as: Phone Number, Email, Address, and Credit Card information. This is compliant with GDPR’s requirements for the “Right to be Forgotten.”
Once your customer's sensitive data has been masked, it will appear in your MioCommerce account like this, note how the name and email address appear scrambled now:
Viewing and managing deleted customers
Scroll to the bottom of the Customers list to see previously deleted customers
You can still apply Mask Sensitive Data to customers that were deleted earlier but not masked at the time
This is useful if privacy requirements change later.
Key things to know after deleting a customer:
The customer will no longer be able to sign in to the Customer Portal.
The customer’s booking history will remain in the system for future reference.
Any future bookings for this customer will be cancelled.
All draft and sent quotes for this customer will be cancelled.