When you go above and beyond for your clients, you deserve to be recognized and rewarded. So does your team.

In this article, we’ll explain how to start collecting tips easily.

Here’s what you’ll learn about tip collection:

NOTE: This only applies to credit/debit card payments taken using the MioCommerce integrated payment processor solution via Stripe.

**If you DO NOT already use our integrated credit/debit card processor, but are interested in learning more, click HERE!**

Before you hit "Request Tip", make sure to set a % in the settings

You can set 3 percentage options for your customer. You can add 10%, 15%, 20% or any number that you prefer. Your customer would have a custom option too!

Once you have set the % and is using our Stripe payment processor, you can give your clients the option of giving a tip.

**If you DO NOT already use our integrated credit/debit card processor, but are interested in learning more, click HERE!**

To send a request for tips to a customer for a booking,

a) Login to your account and select the booking for which you would like to get a tip.

b) Click on "Request Tip" button on the right panel

Once you click on "Request Tip", a pop-up box will appear confirming a tip request has been sent to the customer by email and text.

Note: the amount for tip will reflect under "Cost information"

Note: For your customers to receive tip requests, please do check if the Communications are set to "Yes" for email and SMS*. (*SMS available only with our Grow subscription plan)

Your customer would receive an email as well as text for a Booking tip request

Once your customer clicks on "Leave a Tip" or the link in the text, it would lead them to the below-hosted page >

Once your customer clicks on "Accept", the tip will be automatically processed and charged as a separate transaction from the card on file. No need to charge for the tip amount inside your MioCommerce account. The tip amount will reflect on the Booking in your account.

Note: If you are not using integrated Stripe payment processor, your customers will see a message, like below.

To receive a notification when your customer has given you a tip, simply go to settings > notifications

Under general Settings > Send Notifications to Administrators when click "Yes" to

Service Provider received a tip. And you (Admin) will be notified every time a customer leaves a tip

If you would like to notify your team member (Service Provider) who received the tip, simply click "Yes" to Service Provider received a tip under "Send Service Provider Notifications when"

If there are two or more service providers for a single booking, then the tips get distributed automatically (after deducting the stripe fees)

For example, the Booking amount is $100 and the tip is $20 (when 2 Service Providers were assigned). Stripe fees is $2.

Then the tip each service provider will receive would be = $20 - $2 = $18/2 = $9

To view the summary of all the tips received, Scroll to the "Service Provider Management section and click on "Tip Summary". You can filter the view by Service provider or by a period like this month, week etc