Centralize all communications with MioCommerce Multi-Channel Inbox and effortlessly communicate with customers, prospects and team members - all in one place.

Your Multi-Channel Inbox is a centralized place where you can send and receive all the messages from your customers via channels that have been connected like Website Chat, SMS, Outlook, Microsoft 365, Gmail, Team Chat, Instagram and Facebook Messenger.

Other important benefits of Multi-Channel Inbox -

1) Run both Marketing and prospecting campaigns with their existing customers and prospects,

2) Switch from channel to channel like Email to SMS, and

3) Keep one visible thread for all customers/prospects/service providers for view by all administrators

In this section, you will see all connected channels along with their associated notification number. To easily set your filter to a specific channel, simply click on it.

To add a channel, please visit your App Market, under Multi-Channel Inbox!

Once your Multi-Channel Inbox is connected with your preferred channels (like Website Chat, SMS, Team Chat, Facebook, Instagram, Outlook/Microsoft 365 and Gmail), the customer, prospect or service provider who messaged you will be displayed in the part indicated by 2.

To open a conversation, simply search the name of the customer, prospect or service providers, choose your preferred channel, type your message and send!

The message window displays all your messages in client-specific threads instantly.

Your Multi-Channel Inbox allows you to quickly access all customer, prospect and service providers communication in one place. Outlook, Microsoft 365, SMS, live chat, Facebook Messenger, Instagram or Gmail— you name it. Keep it all organized and actionable in one platform. The Multi-Channel Inbox organizes conversations as if they were from the same platform, making it easier for you to manage and faster to respond.

To unlock the Text (SMS) Channel or Gmail Channel, please visit the App Market and upgrade to the Multi-Channel Inbox PLUS. Learn more here.

Keep track of which channel your customer, prospect or service provider responded with tags.

All your customer, prospect and service provider conversations will be organized as if they were from the same platform, making it easier for you to manage and respond faster. Your replies go directly to the customer in the channel it came in on—so for them, all they see is a flawless customer experience.

MioCommerce lets you view relevant customer, prospect and service provider information in the same view, so you can easily access and edit customer, prospect or service provider data without leaving your inbox. Your customer will think it’s magic. See your customers sales details, outstanding amount, recent transactions, upcoming bookings, ratings and much more!

With shared customer context and history accessible over any channel, you’ll never ask the same question twice.

👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊