Add a new seat to your Multi-Channel Inbox and give more team members access to customer conversations.
Want to involve more of your staff in daily communication? The Multi-Channel Inbox Seats feature allows you to assign inbox access to additional employees—so they can send and receive messages directly from connected channels.
Important
Seats are available on the Multi-Channel Inbox PLUS plan only.
The PLUS plan includes 3 seats
You can purchase and assign additional seats (4th seat and beyond)
For pricing details, refer to your plan information
How to add a new seat to your Inbox
Step 1: Go to Multi-Channel Inbox Settings
Go to Marketplace > Multi-Channel Inbox - Plus and navigate to "My Seats"
Click the Plus icon to Add a Seat.
Step 2: Select the employee
A new pop-up window will appear.
Choose the employee
Select which channels they should have access to
Assign Read or Write permissions per channel
Click Assign Seat.
Step 3: Seat activated
Once assigned:
You will be redirected back to the configuration page
The new seat will appear as active
The employee will receive an email notification
Your team member can now start using the Multi-Channel Inbox based on the permissions you selected.
What’s next?
Now that you’ve added a new seat, you may also want to:
Modify seat permissions to control channel access
Delete a seat if roles change
Learn what’s included in the Multi-Channel Inbox PLUS plan
Get familiar with the Inbox layout in Get to Know Your Inbox
Managing seats effectively ensures your team has the right level of access - so communication stays organized, secure, and efficient.