Service Feedback Automation
Service Feedback Automation in MioAssistant helps you automatically request customer feedback at the right moment - without manual effort. You decide when feedback is sent, who receives it, and how often, ensuring requests feel thoughtful, professional, and respectful of your customers’ time.
By automating service feedback, you can improve service quality, track team performance over time, and strengthen customer relationships - while you focus on delivering great service.
Benefits
With Service Feedback Automation, you can:
Capture honest feedback while the experience is still fresh
Improve service quality using real customer insights
Track service performance across individual team members
Build trust through consistent, professional follow-ups
Increase customer loyalty and repeat bookings—without added manual work
How This Fits
Service Feedback Automation works as a post-service follow-up assistant.
Instead of remembering to ask customers for feedback or sending requests too often - MioAssistant follows clear rules you define:
When feedback is requested
How often customers are contacted
Which customers are included
The result is feedback that feels timely and intentional, not automated or intrusive.
What This Feature Does
Service Feedback Automation enables you to:
Automatically request feedback after services are completed
Configure settings that match your business workflow
Control the timing of feedback requests
Treat one-time and recurring customers differently
Include or exclude customers based on your preferences
Clearly identify feedback handled automatically by the system
What You Can Control with Service Feedback Automation
To get the most value from Service Feedback Automation, you can:
Enable or disable feedback automation at any time
Choose when feedback is triggered (after a booking ends or when it’s marked complete)
Control when feedback requests are sent (same day or later)
Decide which customers are enrolled (all customers, selected customers, or new customers only)
Apply different feedback frequencies for one-time and recurring customers
Where This Is Set Up
Service Feedback Automation is managed within MioAssistant’s automation settings, where you define:
Feedback settings
Timing preferences
Customer enrollment rules
Once enabled, MioAssistant handles all feedback requests automatically in the background.
Learn more: How to Set Up Service Feedback Automation
When This Is Most Useful
This feature is especially valuable when you want to:
Improve service quality consistently
Monitor team performance over time
Stay connected with customers without extra follow-up work
Build long-term loyalty through thoughtful communication
What’s Next
After enabling Service Feedback Automation, you can:
Review incoming feedback regularly
Spot trends in customer satisfaction
Follow up quickly with unhappy customers
Reinforce positive experiences that drive repeat bookings
Most service businesses, after confirming this feature fits their business workflow, move on to configuring it.
👉 Learn more: How to Set Up Service Feedback Automation
Most Commonly Asked Questions
Can I control which customers receive feedback requests?
Yes. You can enroll all customers, select only specific customers, or automatically enroll new customers only.
Can feedback be sent the next day instead of immediately?
Yes. You can delay feedback requests by several hours or send them the following day.
Do I need to request feedback manually?
No. Once Service Feedback Automation is enabled, MioAssistant sends feedback requests automatically.
If a feedback request is not sent for any reason, you can choose to send it manually—automation will not re-run for the same service.How do I know which feedback was sent automatically?
Automated feedback requests and responses are marked with a purple icon for easy identification.
Can I change my settings later?
Absolutely. All Service Feedback Automation settings can be adjusted at any time.