When a customer calls or messages, you often need to confirm a time immediately.
Creating the booking directly from the Calendar lets you secure the time slot while viewing your full schedule — without switching screens or double booking.
It also allows you to block time quickly when you or your team are unavailable (Non-working hours)
Internal (Call-In / Offline) bookings can be created from multiple areas inside MioCommerce — including the Dashboard, Calendar, Bookings page, and Customer Profile.
No matter where you start, the booking follows the same availability, pricing, and permission rules.
👉 Learn more: From where can I create an internal booking?
When to Use This
Use this when:
A customer calls and wants to book immediately
You need to add an internal (call-in) booking
You want to block time as non-working hours
You’re adjusting availability on the fly
How to Create a Booking from the Calendar
Go to Operations → Calendar.
Click on any empty space in the Calendar.
Choose:
Create an internal (call-in) booking, or
Add a non-working hour.
Complete the booking details and save.
You can also click and drag on the Calendar to define the time range before creating the booking or non-working hour. This allows you to set the exact start and end time directly from the Calendar.
What Happens Next
The booking appears immediately on the Calendar.
It follows your business rules (operating hours, service availability, provider capacity).
If it conflicts with another booking (double booking), the system will flag it with red colour.