Set when your company accepts bookings, define holiday closures, and control each Service Provider’s availability.
These settings work together to ensure:
Your booking pages only allow appointments during valid business hours
Your Calendar and Dispatcher reflect real Service Provider availability
Holidays and one-off closures automatically block scheduling
You avoid overbooking or scheduling during closed periods
Understanding how these hours are set to keep bookings, dispatching, and real-time availability aligned.
Operating Hours
Operating Hours are the set times that your company operates and do not change. For example, you are generally open for business Monday to Friday, 9:00 AM to 5:00 PM.
How to Set Operating Hours
Go to Settings
Click Operating Hours.
3. Edit the start and end times
4. To turn off a specific day, click the blue box for that day
💡 If you want these hours to affect booking page availability, see: How to set up real-time availability for booking pages
If you would like them to affect real-time availabilities of your booking pages, see How do I set up real-time availabilities for my booking page.
Non-working Hours
Non-working hours are one-off periods of time where your company does not operate.
Examples:
Christmas Day
Statutory holidays
Company events
Emergency closures
These override regular operating hours.
How to Create Non-Working Hours
You can create them directly from the Calendar by selecting a specific time period.
If you’d like to name them, you can do so from within the Non-working Hours tab of Settings/Operating Hours.
Important Notes
Company non-working hours always override service provider availability.
If you have Dispatching enabled, you can apply non-working hours to specific service providers via their Work Calendar.
This ensures accurate dispatch visibility and prevents bookings during closures.
Service Provider Work Hours
If you use Dispatching, each service provider has their own Work Hours.
These:
They are set by default to the company operating hours
Can be customized per service provider
Control service provider's availability in the dispatch calendar
How to Edit Service Provider Work Hours
Go to Service Providers
Open the specific provider’s profile
Click Working Hours
Adjust the start and end times
Best Practice
Set your Operating Hours first
Add Non-Working Hours for holidays
Customize Service Provider Work Hours for accurate dispatching
Double-check booking page real-time availability settings
This ensures your calendar, dispatch board, and booking pages stay perfectly aligned.
Related Resources 👉