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Booking Attachments Overview

Upload, manage, and share files related to a booking

Eric Plamondon avatar
Written by Eric Plamondon
Updated this week

Attachments allow you and your team to store documents, images, and supporting files directly within a booking.

This is useful for:

  • Checklists, manuals, or instructions

  • Before-and-after photos

  • Site condition records (e.g., stains, broken items)

  • Signed documents

Attachments keep all job-related information organized within the Booking Profile.

Note: You can upload photos and record videos directly from your MioCommerce Mobile App

Important

All uploaded files can be accessed through a public URL link if shared manually or included in communications with customers or service providers.

Only share attachment links intentionally and with the appropriate recipients.

How to attach files to a booking

You can upload one or multiple files to a booking or recurring booking.

  1. Go to Bookings from the left menu.

  2. Open the booking you want to update.

  3. Click Attach File.

You’ll then complete the following steps:

Step 1. Select a file to upload

Choose the file you want to upload from your device.

Step 2. Set visibility

  • Choose who can access the file:

    • Share with the customer

    • Share with assigned service providers

Step 3. Choose who you want to notify

  • Would you like us to notify your customer of this change?

  • Would you like us to notify the assigned service providers of this change?

Step 4. Save to recurrence

If the booking is part of a recurrence, you can choose to make the file available:

  • Only for this booking, or

  • Across all bookings in the recurrence

Step 5. Click Upload and done!

The file will now be stored within the booking.

Managing attachments

Attachments can be managed at any time from the Booking Profile.

You can:

Supported file types

You can upload the following file formats:

  • .JPG, .JPEG, .PNG

  • .PDF

  • .TXT

  • .DOC, .DOCX

  • .XLS, .XLSX

Maximum file size: 10 MB

Commonly Asked Questions

  1. When should I share attachments with customers?

You might share attachments when:

  • You want to send a pre-service checklist

  • You’re sharing before-and-after photos

  • You’re documenting damage or service notes

  • You’re sending job-specific instructions

If it’s internal documentation only, you can keep visibility limited to admins or service providers.

2. Where do I find attachments for a booking?

Open the Booking Profile and scroll to the Attachments section.

From there, you can:

  • View uploaded files

  • Manage access

  • Download them

  • Add new attachments

If the booking is recurring and you enabled “Save to recurrence,” the file will be available across all related bookings.

3. Are booking attachments secure?

Yes. All attachments are stored securely within MioCommerce.

However, keep in mind:
If you choose to share a file with a customer or service provider, it can be accessed through a secure public link. Only share access intentionally.

4. Can I change or remove a file after uploading it?

Yes. From the Booking Profile, you can:

  • Rename the file

  • Replace it with an updated version

  • Change who has access (customer / service provider)

  • Delete it completely

This is helpful if you uploaded the wrong file, need to update a checklist, or want to adjust visibility.


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