Subject: IMPORTANT INFORMATION: MioCommerce is ceasing operations on December 7, 2026
Since MioCommerce first launched in November 2019, it has been our distinct privilege to serve you and your business. It is with a heavy heart we are announcing on Oct 5, 2026 that MioCommerce will be winding down and officially ceasing operations on December 7, 2026.
We understand this news may come as a difficult surprise, and we recognize the additional work this transition will require of you to migrate your business to a replacement E-commerce service provider. As such MioCommerce is directing our reduced team's efforts to help prioritize the facilitation of this transition. To support this process, we have introduced a new “Data Export” feature that allows you to download your data in CSV format, making it easier to migrate your information to alternative providers. In addition, for customers who also subscribe to our Premium website and hosting service, we have identified an option (learn more below) for a very seamless transfer of your website and hosting (this does not included the e-commerce plug-ins - eg booking pages, customer log-in, backend office features etc)
We have also prepared a comprehensive guide titled “What to Expect and Do Next.” Please read the guide carefully, as it contains important information about:
Future communication with MioCommerce: How ALL communication will be handled effective October 5, 2026 until December 7, 2026, via the email support-closing@miocommerce.com only. This to ensure optimal response times with a significantly reduced staff.
Your data and how to export it: Instructions on how to retrieve your information using our new Export feature.
Your Subscription: What this means for your current plan, upcoming October payment, cancellation option and conditions, and for our customers with annual subscriptions, the pro-rata refund process.
We are incredibly and sincerely grateful for your loyalty and for the trust you've placed in us over the last 7 years. We are truly saddened that market and economic conditions have not made it possible for us to continue serving you. We made the heavy choice to close now to ensure an ethical wind-down, allowing us to fully honour our obligations to our team and suppliers while giving you the time needed to transition.
With enormous appreciation,
The MioCommerce Team
Any questions? Please email us by clicking the below button.
IMPORTANT: Emails received will be managed in the sequence we receive them and we will make our best effort to reply to you via email. To make sure your request is seen and prioritized, please use this email address ONLY -
support-closing@miocommerce.com
Messages sent to any other email at MioCommerce will be redirected manually to the above email and therefore may experience longer response times.