To ensure a service provider can sign into MioCommerce
Make sure the Service Provider account has not been disabled
Make sure the Service Provider has the proper email address to sign into MioCommerce
If these are all correct, most likely the wrong password is being used to access the platform. Unfortunately, you cannot “retrieve” the password from MioCommerce, all passwords are stored securely using strong one-way encryption.
The service provider password must be reset. This can be accomplished in one of two ways
1) Your service provider can go to the MioCommerce sign-in page, on the web
Click the “Oops, I forgot” button
Enter their MioCommerce email address used to sign into the platform
Click the “Reset my password” button
An email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)
2) As an administrator, you can initiate a password reset
Make sure you have signed into the MioCommerce platform
On the web, navigate to Settings | Employees
Select the employee having the login problem (click the right-hand arrow)
In the right-hand margin, in the Actions section, click the “Reset User Password” button
An email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)
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