Premium Feature This feature requires GROW subscription access |
Service Providers can receive automatic notifications when bookings are assigned, updated, or coming up soon.
These notifications help your team stay informed without manual follow-up.
Where to manage employee notifications
You can configure these notifications in:
Settings → Notifications → Employees
This is where you:
Choose delivery methods (Email, SMS, Push)
Set reminder timing
View available notification types
Types of notifications Service Providers can receive
Booking Assigned
Booking Assigned Notifications are sent when a Service Provider is assigned to a booking in the Dispatcher.
This ensures they are immediately aware of new work added to their schedule.
Booking Unassigned
Sent when a Service Provider is removed from a booking.
This keeps their schedule accurate and avoids confusion.
Booking Modified
Sent when booking details are updated (excluding date changes).
For example:
Notes updated
Address edited
Service details changed
Booking Rescheduled
Booking Rescheduled Notifications are sent when the start or end date of an assigned booking changes.
This ensures calendar accuracy when timing changes.
Service Reminder
Similar to booking reminders for customers, but sent to Service Providers.
Reminders are triggered based on your configured timing in:
Settings → Notifications → Employees
Locate - Service Reminder Settings on the top and click on the "Plus" icon.
Once a new line with Deliver method is added, double tap on top of "Email/Push/SMS" to edit it.
Service Reminder Settings
Example: 1 day before the job.
Daily Schedule Notification
Sent automatically at 5:00 AM (company timezone).
Service Providers receive this notification only if they have bookings scheduled within the next 24 hours.
You can also manually resend a daily schedule by:
Going to the Operations > Service Provider’s profile
Navigate to “Work Schedule” section
What happens automatically
Notifications are sent based on your configured delivery methods
Service Providers receive them via Email, SMS, or Mobile Push
Only employees assigned to a booking receive its related updates
Changes are reflected instantly after being made in the Dispatcher
When are these most useful?
These notifications are especially useful when:
You have multiple service providers
Bookings change frequently
You want fewer manual calls or follow-ups
Related Resources
Getting started with Service Providers
If you haven’t set up your team yet:
Create a Service Provider or Administrator
Set Service Provider access rights (permissions)
Assigning and managing bookings
To trigger these notifications, you’ll need to:
Managing notification settings
To control how and when notifications are sent: