Key Takeaways
Operating hours define when your business is open and available for bookings.
Customers can schedule appointments only within your operating hours (unless your booking page settings explicitly allow past operating hours)
Non-working hours override operating hours and block bookings during vacations, holidays, or closures.
Booking page settings (minimum notice, earliest booking time, allow/restrict booking past operating hours etc.) can further control availability.
You can configure operating hours in Settings → Operating Hours.
What are Operating Hours?
Your Operating Hours define when your business is open and available to accept bookings. These hours determine when customers can schedule services through your booking page and help ensure appointments are aligned with your team’s availability.
Customers can only schedule bookings within these hours through your advanced booking page.
Example
Sunday: 08:00 AM – 01:00 PM
Monday – Friday: 08:00 AM – 06:00 PM
You can:
Set different hours for each day
Mark specific days as closed
Adjust operating hours anytime if your schedule changes
Setting accurate operating hours prevents bookings outside of your business schedule and keeps dispatching organized.
Why operating hours matter
Setting accurate operating hours helps ensure that bookings align with your team’s availability and prevents bookings outside your business schedule (unless otherwise configured in booking page settings)
Operating hours work together with several other scheduling settings.
Service Provider Work Hours
Each service provider (team member) has their own work schedule.
For example:
Company Operating Hours: 8:00 AM – 6:00 PM
Technician Work Hours: 9:00 AM – 4:00 PM
Bookings will only be available during both time windows.
However, bookings cannot occur outside company operating hours, even if a service provider is available earlier or later.
Learn more: Service Provider Work Hours
Non-Working Hours
Non-working hours override both operating hours and service provider's work schedules.
Examples include:
Vacations
Public holidays
Training days
Temporary closures
If a service provider has non-working hours set, those time slots will be blocked from bookings, even if they fall within normal operating hours.
Learn more: Non-Working Hours
Booking Page Availability Rules
Your booking page may also include additional rules that control when customers can schedule services.
These may include:
Earliest booking allowed
Latest booking allowed
Allow or restrict bookings outside operating hours
Minimum notice time
These settings provide additional control over booking availability.
Proper configuration ensures customers can only book within valid time windows.
How to set your operating hours
Follow these steps to configure your company’s operating hours.
Steps
Log in to your MioCommerce account.
In the left navigation menu, click Settings.
Select Operating Hours
Set the start and end time for each day.
Double Click on "day of the week" blue button to turn on/off any days.
Click Save at the bottom of the page.
Your booking availability will now follow the operating hours you configured.
Watch a video
Frequently asked questions
Can customers book outside operating hours?
No. Customers cannot book services outside your company’s operating hours unless your booking page settings explicitly mark yes to - Allow or restrict bookings outside operating hours
What happens if non-working hours overlap with operating hours?
Non-working hours override operating hours and block bookings during that time.
Can I set different operating hours for each day?
Yes. You can customize operating hours individually for each day and mark certain days as closed.