Relation Resource -

What are operating hours, non-working hours, and work hours?

How to add non-working hours for my team aka Service Provider(s)?

Can I add a description to non-working hours?

Non-working hours can be set at 2 levels -

1st, Company level, like Christmas can be a holiday for the company

2nd, Service Provider level, for example out of 10 service providers (team members), one is on vacation, so this is the non-working hour for this service provider only.

Non-working hours can be created by selecting a period of time within the Calendar.