Team Chat lets you communicate instantly with your service providers through direct, one-on-one messaging. It helps you stay organized, enhance communication, and ensure your team always has the information they need—no matter where they are.
Available with the Grow Subscription, Team Chat is built directly into your MioCommerce Inbox and works seamlessly with the MioCommerce mobile app.
What is Team Chat?
Team Chat allows Admins to message Service Providers in real time using MioCommerce’s built-in Inbox. Team Chat supports two-way conversations, real-time replies, and mobile push notifications—making it easier to collaborate and respond quickly.
With Team Chat, you can:
Communicate instantly with service providers
Keep conversations organized in one place
Receive and send replies in real time
When to use Team Chat
Use Team Chat when you need to:
Send quick updates or instructions to a service provider
Clarify schedule, job details, or last-minute changes
Communicate without sharing personal phone numbers
Enable two-way, real-time conversations with your team
If you only need to notify a provider (without expecting a reply), system notifications may be sufficient. For active conversations, Team Chat is the better option.
Requirements
Before using Team Chat, make sure that:
You are on a MioCommerce Grow Subscription
The Service Provider has:
Access to the MioCommerce mobile app
Notifications enabled on their device
Step 1 – Access Team Chat
Admins can access Team Chat directly from the main menu.
From the left-hand menu, click Inbox
Team Chat will appear as an active channel by default
Click on "Team Chat" to access
Step 2 – Select a Service Provider
In the Team Chat panel:
Select a Service Provider from the list
Active providers are indicated with an orange icon
Or use the search bar to find a provider by name
Once selected, the conversation view will open automatically.
Step 3 – Send and receive messages
After selecting a Service Provider:
Type your message in the chat input box
Click Send
Messages are delivered instantly. If the Service Provider has the MioCommerce mobile app installed and notifications enabled, they will receive a push notification right away.
How Service Providers use Team Chat
Service Providers can:
Receive real-time push notifications on their mobile device
Reply directly to Admins in the same chat thread
Communicate with multiple Admins in real time
Team Chat supports full two-way conversations—making collaboration faster and clearer.
What more you can access from Team Chat
By combining real-time messaging with live operational context, Team Chat lets you:
Make faster decisions
Reduce back-and-forth clarification
Handle scheduling, bookings, and follow-ups from one screen
All of this helps Admins stay efficient while keeping Service Providers informed and supported.
From the Team Chat interface, Admins also have quick access to information related to the Service Provider, including:
Snippets/Links
Create and send Quick Snippets/Links like Coupon code, link to Booking Pages and many more.
Service Provider details
From the right-hand panel in Team Chat, you can see:
Service Provider name and profile avatar
Phone number
Email address
Service Provider start date (displayed as “since [date]”)
Work hours
The Work Hours section shows:
Daily working hours for each day of the week
Start and end time per day
Time tracking and location
The Time Tracking and Location section displays:
Date and time of the latest entry
Status (for example: On The Way)
Duration in hours
Location availability message
This allows you to communicate and manage context without switching between screens.
Tips and feedback
From the General and Feedback tabs, you can view:
Recent tips associated with the Service Provider
Customer feedback (when available)
This gives Admins helpful context before or during conversations—particularly when discussing performance, follow-ups, or customer experience.
Bookings (upcoming and completed)
Under the Bookings tab, you can see:
Upcoming bookings
View booking details
Edit the booking
Dispatch the booking
Completed bookings
View or edit past bookings
Request tips from customers
This allows you to move seamlessly from conversation to action—without navigating to the Bookings section separately.
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