To use Team Chat successfully, your Service Provider must have the MioCommerce mobile app installed, Team Chat enabled on their profile, and mobile push notifications turned on.
Follow the steps below to make sure everything is set up correctly.
Step 1 – Ensure the MioCommerce mobile app is installed
All Service Providers must use the MioCommerce mobile app to send and receive Team Chat messages.
Service Providers must be logged in with their MioCommerce credentials
Step 2 – Verify Team Chat and mobile push communication is enabled
Team Chat and mobile push notifications are enabled by default, but Admins should verify the setting. If this setting is not enabled, the Service Provider will not be able to send or receive Team Chat messages.
From the left-hand menu, go to Operations
Click Service Providers
Select a Service Provider
From the right-hand panel, click Edit
Scroll to the bottom of the page
Confirm Team Chat and Mobile Push communication enabled is set to Yes
Scroll at the bottom of the page to find "TeamChat and Mobile Push communication enabled" > Check if it is "Yes"
Step 3 – Ask the Service Provider to enable mobile push notifications
Service Providers must accept push notifications on their mobile device to receive Team Chat messages instantly.
Share the steps below with your Service Provider:
Open the MioCommerce mobile app
Tap the three horizontal lines (top left)
Tap More
Select App Settings
Enable Push Notifications by tapping Want Push Notifications
Once enabled, the Service Provider will receive push notifications for Team Chat messages.
You’re all set
After completing the steps above:
Admins can send and receive messages from Inbox (web or mobile)
Service Providers can send and receive messages on their mobile app
Replies will appear in real time in Team Chat
Test it:
As an Admin, go to Inbox → Select a Service Provider → Send a message