Overview
Payment Automation allows you to automatically charge your customers for bookings, giving you more control and reducing manual work. With MioAssistant, you can manage one-time and recurring customers in ways that fit your business.
You decide when and how customers are charged, ensuring smooth operations and on-time payments without extra effort.
How It Works
MioAssistant can charge your customers at different points in the booking lifecycle:
Before the booking starts – Collect payment in advance.
After the booking ends – Charge once the service is completed.
After you mark the booking complete – Give yourself time to confirm everything before charging.
You can also fine-tune the timing:
Charge a few hours before or after the booking
Charge the day before
Charge several days after
This flexibility lets you tailor payment schedules to your specific business needs.
Requirements
To use Payment Automation:
You must have MioPay (with Stripe) enabled
Every customer must have a Primary Credit or Debit Card on file
MioAssistant will automatically use this card to collect any outstanding balance
This ensures that all automated charges process smoothly and reliably.
Best Practices
Review your payment schedule to make sure it aligns with your booking and operational workflow
Communicate with customers about your payment timing to avoid confusion
Check the Automations Activity view to monitor which payments have been processed
Frequently Asked Questions
Q: Can I charge some customers before a booking and others after?
A: Yes! Payment Automation lets you customize timing per customer or per booking type.
Q: What happens if a payment fails?
A: MioAssistant will report all automation activity so you can follow up and resolve the issue with the customer.
Q: Can I change a customer’s primary card?
A: Yes. Updating the card ensures future automated payments are processed correctly.
Payment Automation gives you control, flexibility, and peace of mind—so you can focus on growing your business while MioAssistant handles the rest.