Unscheduled web bookings are bookings created online without a selected date and time. These bookings must be scheduled before they appear on the Calendar.
When does this happen?
You’ll have an unscheduled booking in the following situations:
Online bookings without real-time availability: When your Booking Pages are set to "No real-time availabilities," customers can book your service but can't select a specific date and time.
Job-type services: When you mark a service as a "Job" in your booking page settings, the system disables real-time availability to prevent bookings at odd hours. Customers can accept quotes and pay, but can't schedule the appointment.
Unscheduled bookings won't appear on your Calendar until you manually assign them a date and time. You can find them in your Bookings list and schedule them from there.
Schedule an unscheduled booking
From the ops console, go to Bookings.
Filter the list by Unscheduled to view all bookings that require scheduling.
3. Select the booking you want to schedule. This opens the Booking Profile.
4. In the right-hand Actions panel, click Schedule.
5. In the pop-up window, choose the desired date and time.
6. If you would like to notify the customer, select Yes to send a confirmation. Click Ok.
Once scheduled, the booking will appear on your Calendar.
What happens after scheduling?
The booking status updates to scheduled
The booking becomes visible on the Calendar
The customer receives a confirmation (if opted in)
The booking is now ready for dispatch
What’s next?
After scheduling, you can:
Reschedule the booking if needed
Assign or reassign a service provider
Dispatch the booking to one or multiple service provider(s)
👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊