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How do I refund full or partial amount to a customer?

Refund full or partial amount within MioCommerce

Eric Plamondon avatar
Written by Eric Plamondon
Updated over a week ago

MioCommerce allows you to issue full or partial refunds for customer payments directly from the platform. Refunds are tied to the original payment, helping you keep accurate records while ensuring a smooth experience for your customer.

Note: Refunds can only be issued for payments that were processed through MioPay (with Stripe).

How Refunds Work in MioCommerce

  • Refunds are issued against a specific payment transaction

  • You can refund:

    • The full amount, or

    • A partial amount

  • The refunded amount is returned to the customer’s original payment method

Step-by-Step: Refund a Customer Payment

Step 1: Open the Customer Profile

  1. Go to Customers

  2. Open the profile of the customer you want to refund

Step 2: View Payment Transactions

  1. Navigate to the Payments section within the customer profile

  2. Click All Customer Payment Transactions

This will display a list of all payments made by the customer.

Step 3: Select the Payment to Refund

  1. Locate the payment you want to refund

  2. Select the transaction

  3. Click Refund

Step 4: Enter the Refund Amount

  1. Enter the amount you want to refund

    • This can be th`e full amount or a partial amount

  2. Click Issue Refund

Once confirmed, the refund request is submitted successfully.

What Happens After You Issue a Refund

  • The refund is immediately recorded in MioCommerce

  • The transaction status is updated to "Refunded" for tracking and reporting

  • The refund is processed back to the customer’s original payment method

Refund Timeline: When Will the Customer See the Money?

After a refund is issued:

  • Customers typically see the refunded amount within 5–10 business days

  • The exact timing depends on the customer’s bank or card issuer

  • This timeframe is standard across most card payment providers

You can confidently share this window with your customer if they ask about refund timing.

Key Takeaways

  • Refunds can be issued for full or partial amounts

  • Refunds must be tied to an existing payment transaction

  • Refunds are processed back to the original payment method

  • Customers usually see refunded funds within 5–10 business days

Here's how you can refund full or partial amount through MioCommerce -

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