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Can I send the invoices to a different email address than the customer's email address?

Yes, you can add a billing email and address separate from customer email and service location

Eric Plamondon avatar
Written by Eric Plamondon
Updated over 3 weeks ago

Yes. In MioCommerce, you can send invoices to a billing email that’s different from the customer’s main email or service location.


This is useful when invoices need to go to an accounts, finance, or office email, while bookings are managed by someone else.

When this is useful

Most businesses use a separate billing email when:

  • The person approving or paying invoices is different from the service contact

  • Invoices need to go to an accounting or finance team

  • Billing details (email or address) are different from the service location

How to add a billing email (and billing address)

Step 1: Open the customer profile

Log in to MioCommerce and select the customer you want to update.

Step 2: Update billing information

Scroll to Billing Information and:

  • Add a Billing Email

  • (Optional) Add a Billing Address if it’s different from the service address

  • (Optional) Add a Billing Company Name (this appears on the invoice)

Step 3: Choose where invoices are sent

Enable “Send invoices only to the billing email” if you want invoices sent exclusively to that billing email instead of the customer’s main email.

Every time an invoice is generated for the customer, the billing email will already be added.

What happens after you add a billing email

  • The billing email is automatically added to every new invoice for that customer

  • Invoices are sent according to your selected billing preference

  • No manual email entry is needed each time you generate an invoice

👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊

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