Centralize all communications with MioCommerce Multi-Channel Inbox and effortlessly communicate with customers, prospects and team members - all in one place.
The Multi-Channel Inbox centralizes every conversation so your team can communicate faster, stay organized, and deliver a seamless experience across channels.
Your inbox brings together messages from connected channels such as Website Chat, SMS, Outlook, Microsoft 365, Gmail, Team Chat, Instagram, and Facebook Messenger, so nothing gets missed and everything stays in context.
With the Multi-Channel Inbox, your business can:
Run marketing and prospecting campaigns with existing customers and prospects
Switch channels seamlessly (for example, from Email to SMS) without losing context
Maintain one visible conversation thread per customer, prospect, or service provider—accessible to all administrators
Get to Know Your Inbox Layout
1. Connected Channels
This section shows all connected channels along with their notification counts.
Click any channel to filter conversations instantly.
How to connect channels to your Multichannel Inbox?
Step 1: Go to the Marketplace
From your MioCommerce dashboard, open Marketplace and navigate to Multi-Channel Inbox.
Step 2: Select the channel you want to connect
Choose the channel you want to add, such as:
Website Chat (Add a chat bot to your website)
Facebook Messenger
Each channel includes guided setup instructions specific to that platform.
Step 3: Authorize and complete setup
Follow the on-screen steps to:
Sign in to the external platform (if required)
Grant permissions
Confirm the connection
Once connected, the channel will appear instantly in your Connected Channels list inside the Inbox.
2. Customers, Prospects, Service Providers & Email Contacts Search Bar
Once your Multi-Channel Inbox is connected with your preferred channels (like Website Chat, SMS, Team Chat, Facebook, Instagram, Outlook/Microsoft 365 and Gmail), anyone who messages you appears in the inbox list - displayed in the part indicated by 2.
You can:
Search by name
Select the preferred channel
Open the conversation and reply instantly
This makes it easy to communicate with customers, prospects, or service providers without switching tools.
3. Message window
The message window displays conversation threads in real time.
Messages from different channels are organized into a single, chronological thread, so you can easily follow the conversation and respond faster—regardless of where it started.
To unlock Text (SMS) or Gmail, upgrade via the Multi-Channel Inbox PLUS in the Marketplace. Learn more here.
Channel tags help you quickly see where each message came from.
4. You can easily switch between channels.
You can reply without worrying about the channel—your response automatically goes back through the same channel the message came from.
For your customer, the experience feels smooth and natural.
For your team, everything stays centralized and easy to manage.
5. "Actions" - Give a better experience with a single view of every customer
The Actions panel gives you full customer, prospect and service provider context without leaving the inbox.
From here, you can view:
Sales details
Outstanding balances
Recent transactions
Upcoming bookings
Ratings and feedback
With shared customer history across all channels, your team never has to ask the same question twice—and every interaction feels informed and personal.
👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊