The goal of a Service Request is:
To capture customer or prospect interest for services that cannot be instantly priced or booked, while giving them a clear confirmation that their request has been received and is being handled by your business.
A Service Request allows you to formally record the customer’s needs and define the next step—such as a call back, onsite estimate, video consultation, or custom quote—thereby reassuring the customer that a scheduled engagement or follow-up is in progress. This significantly reduces the likelihood of the customer contacting competitors while waiting for a response.
In MioCommerce, a Service Request acts as the bridge between an inquiry and a confirmed booking, enabling structured follow-up, qualification, and conversion.
USE CASE (often used when):
GENERAL:
The service being sold is too complex, variable, or high-value to be instantly priced or booked—even when the customer provides a detailed description of the work required.
Additional characteristics of services where a Service Request should be used:
The service absolutely requires an on-site visit in order to:
Take detailed measurements that cannot be reliably provided by the customer
Perform a physical inspection that cannot be completed via images or videos
A significant portion of the total cost is driven by materials rather than labor alone
Multiple trades are required to complete the job
The service requires multiple visits across multiple days
You want to manually qualify, filter, and follow up with leads
The total cost of the service is very high (e.g. > $25,000), meaning customers are likely to seek multiple bids before committing
Often used for Service Sectors such as:
Major home or commercial renovations or repairs
Construction services
Plumbing renovations (non-emergency)
Electrical renovations (non-emergency)
Large landscaping projects
Roofing (complete renewals)
Masonry rebuilds or new installations
Where Service Requests fit in the MioCommerce booking flow
A Service Request can be created in two main ways:
By your customers or prospects
Via a Service Request Page embedded on your website
Through shared links sent by email, SMS, chat, or social channels
Manually by your team
Entered directly from the MioCommerce dashboard when a customer calls, emails, or messages you
Once created, a Service Request can:
Stay open for follow-up
Be converted into an Interactive Quote
Be turned into a confirmed booking
How to create a Service Request
Creating a Service Request takes just a few minutes and follows a simple flow:
Navigate to Create Service Request
Select an existing customer or add a new prospect
(Optional) Add or confirm the service location
Choose how you want to build the request:
From an existing Service Request Page, or
As a custom service request from scratch
Add or edit line items, services, and extras
Include optional notes or attachments
👉 Step-by-step guide:
Learn exactly how to do this here → How to create a Service Request
Understanding Service Request statuses
Each Service Request moves through clear statuses so your team always knows what needs attention.
Examples include:
New – Request received but not yet addressed
Converted to Quote – Converted into an Interactive Quote
Converted to Booking – Successfully scheduled as a booking
Statuses make it easy to:
Filter and prioritize work
Track conversion
Ensure no request is forgotten
👉 Full breakdown:
What do the different Service Request statuses mean?
Service Requests vs other Advanced Booking Pages
Service Requests are one of three Advanced Booking Page types in MioCommerce:
Booking Page Type | Best for |
Service Request Pages | Complex, high-value, inspection-based services |
Live Pricing & Real-Time Booking Pages | Fast, predictable, labor-based services |
Interactive Quote Pages | Multi-visit or lump-sum quoted services |
Each serves a different purpose depending on how your services are sold.
👉 Deep comparison & use cases:
Advanced Booking Pages: How they compare and use cases
Next steps
If your services require human judgment, inspections, or custom pricing, Service Requests are your foundation.
Start by:
Creating your first Service Request
Setting up a Service Request Page for your website
Using statuses to manage and convert leads efficiently
👉 Try it hands-on:
Use the Live Tour to explore Service Requests in a simulated environment and become an expert today 😊