Tips allow you to increase revenue, support your service providers, and offer customers a convenient way to show appreciation.
In MioCommerce, you can collect tips in multiple ways:
Request a Tip from a Booking (Web)
Request a tip on-site (QR code or SMS)
Automatically add a pre-authorized tip to a customer profile for all their bookings
⚠️ Stripe must be connected to use any tip functionality.
Learn to Connect Stripe
Where to Find Received Tips
To view all collected tips:
Navigate to: Payments → Tips
This page displays all tip transactions separately from booking payments.
How Tips Work
Tips are processed securely through MioPay (via Stripe) and are:
Charged directly to the customer’s card
Processed immediately
Tracked within the booking
Included in reporting and payments transactions
Ways to Collect Tips in MioCommerce
MioCommerce allows you to collect tips in three different ways, depending on how your business operates.
Option 1: Request a Tip On-Site (Mobile App)
Ask your customer for a tip while you are physically with them.
Ideal when:
Collect Tips on site
Customers decide after service completion
Service providers collect tips directly
Option 2: Pre-Authorized Tips (Automatic)
Automatically add a tip to every booking for a specific customer.
Ideal when:
You have recurring clients
Customers agree to standard tipping
You Can Choose:
Percentage-based (e.g., 15%)
Fixed amount (e.g., $10)
No automatic tip
The tip:
Is charged together with the booking
Is processed at the same time as the service charge
Can be edited or removed by the customer via their customer portal
Setup location:
Customer Profile → Edit → Tips Section
👉 See full guide: Pre-Authorized Tips
Option 3: Request a Tip from the Booking
You can also request a tip directly from the booking.
Ideal when: You want to send a tip request after service completion
How It Works
From the MioCommerce platform:
Open the Booking
Click Request Tip in the Actions panel
A secure tip request link is sent to the customer
The customer enters tip details
The tip is processed immediately through Stripe
💡 Tip transactions created this way appear as a separate “Tip” transaction in Payments.
Refunding a Tip
If a tip needs to be reversed, you can refund it from the Tips list view.
To refund a tip:
Go to Payments → Tips
Locate the tip
Click the Refund option
Enter the amount to refund (full or partial)
Click Issue Refund
Tip Refunds follow the same processing process and days as all other Stripe refunds.
How Tips Appear in Payments
Understanding how tips are recorded in the system is important for reconciliation and reporting.
Tips Appear as Separate Transactions
When a booking is charged with a tip, MioCommerce creates:
One transaction for the Booking
One separate transaction for the Tip
Even if the customer is charged at the same time, the system records them separately. Please refer to the below attached image.
Why?
This ensures:
Clear financial reporting
Accurate service provider payouts
Proper refund handling
Transparent accounting
How to Identify a Tip Transaction
You can identify a tip in below places:
A) In the Payment Transactions List
In Payments → Payment Transactions:
A blue “Tip” label appears next to the Booking number.
The transaction amount reflects only the tip amount.
This helps you instantly distinguish - Booking charges and Tip-only transactions
B) Inside a Specific Booking
Also, under Bookings > Select a Specific Booking > Payment transactions Section
You can also find Tips in the Specific Booking > under cost information
Tip Settings (Account-Level Controls)
Your can configure how tips behave at the account level .
Under: Settings → Tips
You can:
Set default tip percentage recommendations customers will see
Hide or display the “Request Tip” option in booking actions
Choose whether Stripe processing fees reduce service provider payout
Apply an optional administrator fee on tips
These settings affect how tips are displayed and distributed across your account.
👉 For full configuration details, see: Managing Tip Settings
Summary
Tips in MioCommerce are:
Securely processed through MioPay (via Stripe)
Recorded as separate transactions for accurate accounting
Visible in both Payments and Bookings
Refundable independently from booking charges
Fully configurable at the account level
Whether you collect tips manually (mobile or web) or automatically through pre-authorization, MioCommerce ensures clear tracking, transparent reporting, and flexible payout control.
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