The Request Feedback feature is designed to collect feedback from each customer about the service provided for their specific booking.
Customer feedback helps you:
Strengthen customer relationships
Identify service improvements
Track service quality over time
Track team performance over time
If the customer responds to their service feedback request, it is not published publicly. It is stored inside MioCommerce and visible within the Booking Profile and Customer Profile.
When should you request feedback?
Most businesses request feedback:
After marking a booking as Complete
After payment has been collected
After a few recurring bookings
You can request feedback manually at any time, or automate the process.
New! Service Feedback Automation in MioAssistant helps you automatically request customer feedback at the right moment - without manual effort. You decide when feedback is sent, who receives it, and how often, ensuring requests feel thoughtful, professional, and respectful of your customers’ time.
Ways to Request feedback from your customers -
Option 1: Request feedback from the Booking Profile
Go to Bookings in your MioCommerce account.
Open the booking by clicking the eye icon.
In the right-hand Actions panel, click Request Service Feedback.
A confirmation window will appear showing the customer’s notification settings.
(Optional) Preview the email and/or SMS message.
Click Yes, send the service feedback request to send it instantly.
Below is a confirmation pop-up displaying the status of the customer’s notification settings for Service Feedback Requests. At the bottom of the dialog, you can choose to preview the email and/or SMS that will be sent. When ready, click Yes, send the service feedback request to send it instantly to your customer’s registered email.
Note: You can request feedback at any time after a booking has been created, regardless of its status—whether call-in, unscheduled, scheduled, dispatched, or complete. For example, even if the booking isn’t marked as complete, you can still request feedback.
Option 2: Request feedback when marking a booking as Complete
When marking a booking as Complete, you will be prompted to send a feedback request.
Mark the booking as Complete.
In the confirmation window, choose whether to include a feedback request.
Select Yes or No based on your preference.
Option 3: Automate feedback requests
You can automate service feedback requests so they are sent automatically when certain conditions are met (for example, when a booking is marked as Complete).
Service Feedback Automation enables you to:
Automatically request feedback after services are completed
Configure settings that match your business workflow
Control the timing of feedback requests
Treat one-time and recurring customers differently
Include or exclude customers based on your preferences
Clearly identify feedback handled automatically by the system
This ensures feedback collection becomes part of your standard workflow.
→ Learn more: How to automate service feedback requests
What happens after feedback is submitted?
Once a customer submits feedback:
Feedback is visible in the Customer Profile
It is not published publicly
You can review feedback at any time for quality control and internal tracking.
When can feedback be requested?
You can request feedback at any time after a booking has been created, regardless of its status:
Call-in
Unscheduled
Scheduled
Dispatched
Complete
The booking does not need to be marked as complete to request feedback.
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