To see and read your customer feedback, there are three options available -
Customer & Booking Profile - You can see the feedback given by the customer for each of the services you provided them.
CRM > Feedback (see image below)- This section lets you view all the feedbacks you received from all your customers. This will help you to understand the trend of your overall quality of service.
Customer & Booking Profile
In the left menu bar, Go to "Customers"
Select the customer for whom you would like to see the feedback
On the customer profile screen, you can view all the feedbacks received under the "Feedback" section
To view all the details related to feedback like date of the feedback, booking details, etc click on "customer feedback" (the grey arrow on the bottom right corner under "Feedback")
2. CRM > Feedback (see image below)
In the left navigation menu bar, Go to "CRM", click on "Feedback"
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