The Request Feedback feature is designed to collect feedback from each customer about the service provided for their specific booking.
If the customer responds, their feedback is NOT published on your website. It is only available within MioCommerce, visible in the booking and customer profiles.
Here's how to request feedback from your customers -
Option 1: Under Bookings in your MioCommerce account
Choose the booking you'd like to request feedback for by clicking the eye icon
On the right side of your screen, under Actions, you’ll find the Request Service Feedback button. Click on it
You will see a confirmation pop-up displaying the status of the customer’s notification settings for Service Feedback Requests. At the bottom of the dialog, you can choose to preview the email and/or SMS that will be sent. When ready, click Yes, send the service feedback request to send it instantly to your customer’s registered email.
Note: You can request feedback at any time after a booking has been created, regardless of its status—whether call-in, unscheduled, scheduled, dispatched, or complete. For example, even if the booking isn’t marked as complete, you can still request feedback.
Option 2: Request feedback when you mark a booking as Complete
After you or your service provider have completed the job. You will have an option to mark that booking as Complete
You will be prompted with a window asking you to mark the booking as complete and whether you’d like to include a feedback request. You can select Yes or No based on your preference.
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