Once you request feedback, your customer will receive an email and/or SMS (example below).
Your customer can then choose from four face icons—ranging from bad to excellent—to rate your service. They also have the option to leave additional written feedback. Once they click on a face in the email, they are directed to a page where they can provide comments and submit their service feedback. Alternatively, they can use the green Leave Us Feedback! button to access the same page.
You will receive an email notification when feedback is submitted. The rating will appear in the Feedback section, as well as in the customer's profile and the related booking.
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