What happens after you send a feedback request?
When you request feedback, your customer receives an email and/or SMS notification with details of their recent booking (service name and date).
In the message, they can:
Click one of four face icons (Bad, Ok, Good, Excellent) to rate their experience
Or click the green “Leave Us Feedback!” button
Both options take them to a feedback page where they can:
Confirm their rating
Add written comments (optional)
Click “Send Your Feedback” to submit
What does the customer see?
On the feedback page, customers:
See their booking details
Select a rating using the face icons
Share additional comments if they wish
Submitting feedback takes only a few seconds and helps you understand how the service went.
What happens after feedback is submitted?
Once feedback is submitted:
You receive an email notification
The rating appears in the CRM → Feedback section
The rating is also visible in:
The customer’s profile
The related booking
This allows you to:
Monitor service quality
Identify trends
Follow up quickly if needed
Feedback gives you real insight into how your services are delivered and experienced.
By reviewing feedbacks regularly and responding when needed, you can improve service quality, strengthen customer relationships, and build long-term loyalty.
Continue Managing Service Feedback
Send Feedback
Request feedback from a customer manually
Set up Service Feedback Automation
Review Feedback
View and manage customer feedback
Control When Feedback Is Sent
Mark a booking as complete without sending feedback
Set up rules under Automation for when the feedback should be asked