You can charge a customer’s outstanding (overdue) balance directly from a booking in MioCommerce using MioPay (powered by Stripe).
Use this when:
A booking was partially charged
An outstanding balance remains
You’re ready to collect the remaining amount
Charging the balance through MioCommerce ensures the payment is properly recorded and tied to the booking.
Before You Start
MioPay (Stripe) must be connected to your MioCommerce account
The customer must have a credit or debit card on file
Step-by-Step: Charge the Outstanding Balance
Step 1: Open the Booking
Log in to your MioCommerce account and go to Bookings.
Select the booking that has an outstanding balance.
Step 2: Open the Payment Action
On the booking, locate the Charge Customer button on the right-hand side.
Step 3: Complete the Charge
A payment window will appear with the outstanding balance pre-filled.
Confirm MioPay (Stripe) is selected
Confirm the customer’s card is shown
Click Yes, Charge the Customer to complete the payment
The charge is processed securely and applied immediately to the booking.
Best Practice
For accurate records and reporting, it’s best to charge outstanding balances directly from MioCommerce.
If actions are taken directly in Stripe, MioCommerce will not know about it and there will be no record for the same in MioCommerce account.
Charging an Outstanding Balance from the Mobile App
You can also charge a customer’s outstanding balance using the MioCommerce Mobile App while on-site.
📘 Learn more: How do I charge my customer through the mobile app?
Summary
Outstanding balances can be charged directly from a booking
The remaining amount is automatically pre-filled
Payments are processed securely via MioPay (Stripe)
Booking balance and payment status update immediately
👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊