In MioCommerce, a Service Provider is any team member who performs the service at your customer’s location. Service providers are sometimes also called technicians.
This can include:
Full-time or part-time employees
Contractors
Independent workers
Examples:
Cleaning business → Cleaner
Auto detailing business → Detailer / Car wash technician
Electrical services → Electrician
Each Service Provider has:
Their own Work Calendar
Defined working hours and non-working hours
Visibility into the bookings assigned to them
What you can do with Service Providers
You can create and manage Service Providers from Operations → Service Providers in the dashboard.
By setting up Service Providers, you can:
Assign bookings accurately
Track availability and workload
Notify your team automatically
Coordinate work through the mobile app
Control access and permissions
Once assigned, the booking automatically appears on the Service Provider’s calendar and triggers notifications.
👉 Create a Service Provider
Onboarding a Service Provider takes just a few clicks.
During setup, you can:
Enter their contact details - Name, email and address
Choose how they receive notifications
Once created, they will have their own work calendar and can be assigned bookings immediately.
👉 Assign a booking to a Service Provider
After creating a Service Provider, you can start assigning the bookings to them.
You can assign bookings in multiple ways:
Assign a booking directly to one Service Provider
Reassign a booking from one Service Provider to another - Learn More
Assign a booking to multiple Service Providers (for team jobs) - Learn More
This gives you flexibility when scheduling multi-person services.
👉 Notify your Service Providers about their booking
Service Providers are automatically notified when:
A booking is assigned to them
A booking is updated or changed
Notifications are sent using the communication method you’ve selected for that Service Provider. You can also:
Email a Service Provider their upcoming schedule
Resend an invite if their account invite has expired
This ensures your team always knows when and where they’re needed.
👉 Mobile App for Service Providers
You can manage and coordinate with your team remotely with our Mobile App.
With the app, Service Providers can:
Communicate with operators and administrators through TeamChat
NEW! Charge the customer for a booking (when permission is granted by admin)
NEW! Ask the customer for a new payment method securely (when permission is granted by admin)
NEW! Ask the customer for a tip securely (when permission is granted by admin)
View all booking details assigned to you
Navigate to the client’s location using map features
Contact the customer (when permission is granted by admin)
Inform the team if you are on the way or running late
Check in and check out at the job location
Edit personal settings
Upload and attach pictures to a booking
This reduces back-and-forth communication and keeps everyone aligned in real time.
👉 Settings for your Service Providers
Service Providers can manage their own work setup, including:
Viewing assigned bookings
Syncing bookings with their external Google Calendar
Setting or updating their work hours
Viewing their personal work calendar
They only see information related to their assigned work.
👉 Settings for administrator
As an administrator, you stay fully in control.
You can:
Restrict which parts of the Operations Console Service Providers can access
View employee reports showing hours worked
Manage Service Provider accounts from
Service Provider → Edit → Actions
Available admin actions include:
Disable or activate an employee account
Notify the employee that their account is active
Reset passwords
Delete a Service Provider
And more
What’s next
After setting up Service Providers, you may want to:
Configure notification preferences
👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊