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What happens when I cancel the invoice?

Learn how to cancel the invoice and sent the cancelled invoice to your customer

Eric Plamondon avatar
Written by Eric Plamondon
Updated over 3 weeks ago

In MioCommerce, cancelling an invoice changes its status to Cancelled and stops it from being used for further billing or payment requests.

Cancelling an invoice does not refund any payments that have already been collected.

Invoice can be cancelled manually or when a booking is cancelled.

How to cancel an invoice

  1. Go to Payments → Invoices from the left main menu

  2. Open the invoice you want to cancel

  3. Under Actions, click Cancel Invoice

What happens after you cancel an invoice

  • The invoice status changes to Cancelled

  • No additional payments can be collected on that invoice

  • Any payments already collected remain unchanged

  • You can choose to send the cancelled invoice to the customer for record-keeping.

Important to know

Cancelling an invoice does not automatically issue a refund.
Refunds must be processed separately if needed.

Learn how do I refund a full or partial amount to a customer?

Commonly Asked Questions

  1. Can I cancel an invoice that was already sent?
    Yes. An invoice can be cancelled even after it has been sent to the customer.

  2. Why would I send a cancelled invoice to a customer?
    Sending the cancelled invoice provides confirmation that the invoice is no longer valid and helps keep records clear.

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