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What happens after my customer declines a Quote?

Understand what your customer views, how the system responds, and what you can do next.

Diego Arguedas avatar
Written by Diego Arguedas
Updated today

How a customer declines a Quote

After you send a Quote by email or text, your customer can choose to either:

  • Accept the Quote by selecting one of the Book & Buy Now options, or

  • Decline the Quote

If the customer chooses to decline, they are redirected to a feedback page.

What the customer sees after declining

When a customer declines a Quote:

  • They are shown an optional feedback form

  • They can share their reason for declining the Quote

Providing feedback is optional, but it helps you understand why the Quote wasn’t accepted.

What happens in MioCommerce after a Quote is declined

Once a Quote is declined:

  • The Quote status is automatically updated to Declined

  • The admin receive an email notification informing of the customer’s decision

  • Any feedback provided by the customer is available for review

👉 Learn more: Quote statuses

What you (Admin) can do after a Quote is declined

After a Quote is declined, you have two options:

Edit and resend the Quote

  • Reopen the Quote

  • Make updates to pricing, services, or terms

  • Resend the Quote to the customer for review

Delete the Quote

  • If the Quote is no longer needed, you can delete it. Deleted quotes can be viewed under Quotes page > at the bottom right - Deleted Quotes

What to do next

  • Review customer feedback (if provided)

  • Decide whether the Quote should be updated and resent

  • Track declined Quotes from the Quotes page using status filters

Common questions after a Quote is declined

  1. Can I edit and resend a declined Quote?
    Yes. After a Quote is declined, you can reopen it, make changes, and resend it to the customer for review.

  2. Will I be notified when a customer declines a Quote?

    Yes. When a Quote is declined, you receive an email notification informing you of the customer’s decision.

  3. Can I see why my customer declined the Quote?

    Yes.
    If the customer provides feedback when declining the Quote, their reason is available for you to review. You can view the feedback:

    • In the email notification you receive, or

    • By opening the Quote and navigating below Actions → Why was it declined? in the right-hand menu

  4. Can a customer accept a Quote after declining it?

    No. Once a Quote is declined, it must be edited and resent before the customer can review and accept it again.

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