Key Takeaways
All MioCommerce system emails are sent from services@miocommerce.com.
You should set a Reply-To email address so customer replies reach your business.
If a Reply-To email is not configured, replies will be sent to services@miocommerce.com, which is not monitored.
You can set your Reply-To email in Settings → Notifications – Admins.
Why setting a reply-to email is important
MioCommerce sends automated emails to customers, administrators, and service providers for events such as bookings, invoices, and notifications.
These emails are sent from: services@miocommerce.com
However, when a customer clicks Reply, their message should go to your business email — not the system address.
If a Reply-To email is not configured:
Customer replies will go to services@miocommerce.com
That inbox is not monitored
Your team will not receive the message
Setting a Reply-To email ensures that customer responses are delivered directly to your business inbox.
Best practice
Add services@miocommerce.com to your contacts or email whitelist to ensure system notifications are not marked as spam.
How to set your notification reply-to email
Follow these steps to configure where notification replies are sent.
Log in to your MioCommerce account.
In the left navigation menu, click Settings.
Select Notifications – Admins.
Find the field Outgoing Reply-To Email.
Enter the email address where customer replies should be sent.
Click Save.
Once saved, any reply to notification emails will be delivered to this address.
Read Notification Overview to get a detailed insight into type of notifications sent to administrators, service providers, and customers. It is super easy to customize notifications and change your email for the notifications.