All Collections
Notifications
What notifications are sent to administrators?
What notifications are sent to administrators?

Call-to-action, Web booking, Customer created, Web booking Pre-Authorization fails , Web Booking Integration fails and much more

Eric Plamondon avatar
Written by Eric Plamondon
Updated over a week ago

1) A new Call To Action is received

Call To Actions can be created as a type of Service Page. They differ from Booking Pages because they only capture personal information. They don’t create Web Bookings.

2) A new Web Booking is received

Web Bookings are received whenever somebody fills out one of your booking forms. This notification will alert you that someone has just submitted your form.

3) A new Customer is created

Whenever a Web Booking is created by a customer with an email address that is not currently in the system, PodiumIO will let you know that this customer is new and alert you of that.

4) A Web Booking Pre-Authorization fails

Pre-authorization occurs after the submission of the Web Booking, therefore your customer will never know if the pre-authorization has failed. This email will let you know it has failed, so you can follow up with your customer after the fact.

5) A Web Booking Integration fails

If for whatever reason, an integration fails, you will receive one of these notifications alerting you to this.

6) Customer Notifications opt-out/opt-in

Whenever one of your customer turn off or on their Email/SMS notifications from the customer portal. You will receive a notification alerting you of that.

7) Chat box message received

When you receive a chat box message inside your Multi-Channel Inbox, you will receive a notification. This is a very important notification as it makes sure you don't miss any potential customer request coming from your web site.

8) Employee Created

Whenever a new Employee is created. PodiumIO will let you know that this employee is new and alert you of that.

9) Hot Lead Prospect Created

Whenever a new prospect is created via a booking or an Interactive Quote page. You will receive a notification alerting you of that.

10) Interactive Quote Expired

Whenever a pending Interactive Quote expired. You will receive a notification alerting you of that.

11) Interactive Quote soon to be expired

Whenever a pending Interactive Quote expires soon. You will receive a notification alerting you of that.

12) Service Provider Check-in

Whenever a service provider check-in to a booking. You will receive a notification alerting you of that.

13) Service Provider Checkout

Whenever a service provider checkout of a booking. You will receive a notification alerting you of that.

14) Service Provider is on The Way

Whenever a service provider mark that he/she is on the way for a booking. You will receive a notification alerting you of that.

15) Service Provider running late

Whenever a service provider mark that he/she is running late for a booking. You will receive a notification alerting you of that.

16) Service Provider received a tip

Whenever a service provider received a tip from a customer after a booking. You will receive a notification alerting you of that.

17) Team Chat message received

Whenever you receive a team chat message inside your Multi-Channel Inbox from one of your service providers, you will receive a notification. This is a very important notification as it makes sure you don't miss any important communication between you and your team.

Related Resources 

Did this answer your question?