Key Takeaways
Administrators receive notifications when important events occur in your MioCommerce account.
These emails help you track customer activity, bookings, payments, leads, and team updates.
Notifications can be enabled or disabled in Settings → Notifications – Admins.
Each event can be individually toggled ON or OFF depending on your needs.
Customer-related notifications
Administrators receive alerts when customers interact with your system.
Customer notification opt-in / opt-out
Triggered when a customer enables or disables email or SMS notifications from their customer portal.
Customer pays invoice
Sent when a customer completes payment for an invoice.
Customer pays booking
Sent when a customer completes payment for a booking.
Customer signs a document
Triggered when a customer signs a document associated with a booking or agreement.
New customer created
Sent when a new customer profile is automatically created in the system.
Booking and lead notifications
These notifications alert administrators about new requests, leads, and booking activity.
New Call-To-Action received
Triggered when a visitor submits a Call-To-Action form on your service page.
This captures customer information but does not create a booking.
New web booking received
Sent when a customer creates a booking through your booking page.
New web service request received
Triggered when a new service request is submitted through the website.
Hot lead or Prospect created
Sent when a new lead is generated from a booking page or interactive quote page.
Communication notifications
These alerts notify administrators about messages and communication events.
Chat box message received
Triggered when a customer sends a message through the website chat box.
Team chat message received
Sent when a service provider sends a message inside the internal team chat.
System and technical notifications
These notifications inform administrators about system issues or technical events.
Email delivery failure
Sent when an email notification fails to deliver successfully.
Web booking pre-authorization fails
Triggered when a payment pre-authorization attempt fails during the online booking process.
Quote-related notifications
These notifications help track the status of interactive quotes.
Interactive quote expired
Sent when a pending interactive quote reaches its expiration date.
Interactive quote expires soon
Triggered when a quote is approaching its expiration date.
Employee and service provider notifications
These alerts track activity related to team members and service providers.
New employee created
Sent when a new employee or service provider account is added.
Service provider check-in
Triggered when a service provider checks in for a scheduled booking.
Service provider checkout
Sent when a service provider checks out after completing a booking.
Service provider is on the way
Triggered when a service provider marks their status as on the way to a booking.
Service provider running late
Sent when a service provider indicates they will arrive late.
Service provider received a tip
Triggered when a customer leaves a tip after a service.
Where to manage administrator notifications
You can enable or disable these notifications anytime:
Settings → Notifications → Notifications – Admins
Each notification type includes a Yes / No toggle to control whether administrators receive alerts for that event.
Related Resources