What notifications are sent to customers? | MioCommerce Support Center

Customer Notifications keep your customers informed at every stage of their booking, payment, and service updates. From booking confirmations to payment receipts, MioCommerce automatically sends notifications based on your settings.

These notifications help you:

Confirm bookings
Reduce no-shows with reminders
Keep customers informed about changes
Share payment and invoice updates
Improve the overall customer experience

Where customer notifications are managed

There are three places that affect customer notifications:

Company notification settings (your default rules)
Booking Page settings (for online/web bookings)
Customer level settings

We’ll walk through each one below

1. Company customer notification settings (your defaults)

This is where you decide what your customers are allowed to receive by default.

To manage your customer notification -

Navigate to Settings on the main menu → Notifications Customers

Here, you control:

Reminder timing for bookings (Example 24 hrs prior to booking, 2 hrs prior...)
Channel (Email/SMS) that you would want the reminder to deliver to

2. Booking Page settings (for online/web bookings)

If a customer(or your team) books through your Live Pricing & Real-Time Booking Page, reminders are controlled by the Booking Page settings.

To edit the customer booking reminders for a web booking navigate to -
Advanced Booking Pages → Select a Booking Page → Settings → Notifications

Booking Page reminder options

Each booking page must choose one option:

No Booking Reminders

Customers who book through this page will not receive reminders
This applies even if reminders are enabled for the customer who booked through this booking page.

Override Company Reminder Settings

This booking page uses its own reminder timing and channels
Company reminder settings are ignored

Use this if:

You want different reminder timing for a specific service

Use Company Reminder Settings

The booking page uses your default company reminder rules
This is the simplest and most common choice

What if a customer opted out of reminders?

If a customer chooses not to receive reminders during online booking:

They won’t get reminders for that booking

You can re-enable reminders for future bookings by navigating to
Customers → Select Customer → Notifications

Set Email/SMS to Yes and click Save.

You can confirm reminders are scheduled under the customer’s Notifications tab.

Note: If the customer booked from a booking page that had Booking Page Reminder Settings set to "No Reminder", you would need to set it to a company reminder or override - for the customers who book from that page to receive the notification.

Editing notification messages

Some notification messages can be customized. To edit navigate to -
Settings → Notifications → Customers → Notification Templates

Templates with Edit can be customized
Templates marked Editable Template Coming Soon use default wording

Editing a template changes what the message says, not when it is sent.

3. Customer level settings

For a single Customer notification settings can be managed from your MioCommerce dashboard:
Customers → Select a Customer → Notification Settings

Here, you can:

Enable or disable Email and SMS notifications
Control notifications by category (Bookings, Quotes, Payments, Portal, etc.)
Save changes that apply immediately to future events

What notifications customers receive (and when)

Below are the most common customer notifications and when they’re sent.

Booking Confirmation

Booking Confirmations are sent to your customer whenever a Web Booking is received, as a confirmation that you have received their submission. They include the customer’s personal details and the booking’s details. You can resend Booking Confirmations from the Customer profile if you’d like to.

Booking Cancelled

Booking Cancelled Notifications can be sent to your customers whenever you cancel a booking from the Booking profile.

Booking Modified

Booking Modified Notifications can be sent whenever any of the details of a notification are changed, except for the date.

Booking Rescheduled

Booking Rescheduled Notifications can be sent whenever the start date of a booking changes. If the end date changes, your customer will not be notified.

Booking Reminder

Booking Reminders are scheduled reminders about your services with customers that are pre-configured to be sent a certain amount of time prior to a booking.

How reminders work:
- For Internal/Call-In/On-Premise Bookings, they will be sent corresponding to the Booking Reminder settings in Settings / Notifications / Customer.
- For Web Bookings, they will be sent out corresponding to the Booking Page’s more specific settings on the Settings / Notifications tab of the Booking Page’s settings.