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How do I customize notifications?
How do I customize notifications?

General customization, Customize customer notification, Customize service provider notification

Eric Plamondon avatar
Written by Eric Plamondon
Updated over a week ago

Notifications are edited from our Notification Template Editor, which can be found following below steps -

To Edit Notifications go to settings and notifications

2) Under notifications, you will see that there are three categories. General settings, Customer notifications, and employee notifications. Select which notification you would like to edit.

Here in the below example, we have taken "Customer notifications" - Booking confirmation.

Types of notifications

3) Once you click on edit, it will take you to the editable template of that specific notification.

Editable notifications templates

You will have an option to edit the email as well as SMS template

Options to send notification - Via Email/SMS

4) You can edit the text in the email body

Editable notifications email body section

5) At the bottom of the editor, you will see the “Preview” and “Reset to Default” buttons. The “Preview” button allows you to see a sample with dummy data of what your notification would look like with a specific booking page. The “Reset to Default” button resets your template back to PodiumIO’s unedited form. If you choose to re-edit the template afterward, you will have to start from PodiumIO’s scratch.

View a sample of notification with preview option

The main components of a Notification Template are the Preview Text, Tokens, Conditions and Partials.


Tokens are the small blue boxes of information that are replaced by the system with actual information. Tokens are added by click-click, not by drag-drop. Notice that some tokens are required to be wrapped in conditions. The system will alert you if you’re adding a token improperly.

In the image below - You can view options for Tokens in the right menu bar. Suppose, you need to add "Recipient full name", here's how you can do that - Click on the "Recipient full name" in the right menu bar and then click where you need to add this information.

Tokens under notifications


Conditions allow you to show and hide specific areas based on whether a certain property is true or false. These properties include whether or not the booking has a date, a cost, etc.


Partials are the large grey boxes with titles. They are sections that have very complex logic that is currently un-editable. Most notifications have at least one partial.

Partials in editable notification section

Preview Text (email only)

The preview text is displayed to the recipient of your notification in the email client before your recipient opens the email. It does not show up in the content of the actual email notification.

Preview text in email notifications

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