1-on-1 Reviews Automation in MioAssistant automatically sends review requests to customers after their service is completed.
Instead of manually asking for reviews, you define the rules once and MioAssistant handles the rest.
You control:
When review requests are triggered
How long to wait before sending
How often repeat customers are asked
Which customers are enrolled
This ensures review outreach feels timely, professional, and respectful - while steadily increasing your positive online reviews.
Want to know
Subscription Requirement
To enable 1-on-1 Reviews Automation, you must have 1-on-1 Reviews activated. It can be added to your MioCommerce subscription at any time.
👉 Click Here to purchase 1-on-1 Reviews
How 1-on-1 Reviews Helps Your Business
Online reviews strongly influence buying decisions.
But most businesses forget to ask for reviews - especially after busy days.
Automation solves this by:
• Sending review requests consistently
• Asking at the right moment
• Increasing your review volume over time
• Protecting your public reputation vy posting only positive reviews online
This creates steady, long-term growth in online credibility.
How It Works
Once 1-on-1 Reviews Automation is enabled:
MioAssistant automatically request reviews after booking are completed
Include or exclude customers based on your preferences
Apply different review frequencies for one-time and recurring customers
MioAssistant waits based on your chosen delay (for example, 1 hour later).
A review request is sent automatically.
The customer leaves a review.
If the rating is positive → It is directed to your chosen review platform.
If the rating is negative → It is sent privately to you by email.
This gives you an opportunity to resolve concerns before they appear publicly.
You Stay in Control
Even though it’s automated, you stay fully in control.
You can:
Choose when review requests are triggered (booking ends or marked complete)
Set a delay before sending (same day or later)
Apply different frequencies for one-time and recurring customers
Enroll all customers, selected customers, or new customers only
Enable or disable automation at any time
Automation works in the background - but the rules are yours.
Where This Is Set Up
1-on-1 Reviews Automation is managed within MioAssistant’s automation settings, where you define:
Review trigger settings
Timing preferences
Customer enrollment rules
Once enabled, MioAssistant handles review requests automatically in the background.
👉 Learn more: How to Set Up 1-on-1 Reviews Automation
When This Is Most Useful
1-on-1 Reviews Automation is especially valuable when you want to:
Grow your Google or Facebook reviews consistently
Increase credibility without manually requesting reviews
Prevent negative reviews from being posted publicly
Maintain professional communication after every completed service
Build long-term reputation growth in your local market
Is This Different from Manual 1-on-1 Reviews?
Yes. Manual 1-on-1 Reviews require you to send each request individually from the customer profile.
Automation sends requests automatically after completed bookings - based on your rules. If you want consistency and long-term review growth, automation is the better option.
Subscription Requirement
To enable 1-on-1 Reviews Automation, you must have 1-on-1 Reviews activated. It can be added to your MioCommerce subscription at any time.
👉 Click Here to purchase 1-on-1 Reviews
What’s Next
After enabling 1-on-1 Reviews Automation, you can:
Monitor incoming reviews on your selected platform
Respond to public reviews to strengthen trust
Follow up privately with customers who left low or negative reviews
Use positive reviews in your marketing efforts
Most service businesses, after understanding this feature fits their business, move on to configuring it.
👉 Learn more: How to Set Up 1-on-1 Reviews Automation
Most Commonly Asked Questions
What is 1-on-1 Reviews?
MioCommerce 1-on-1 Reviews allows you to easily send unlimited customer reviews one at a time. With 1-on-1 Reviews -
Send review requests directly from the customer profile
Only positive reviews get posted on the online platforms of your choice
Filter & privately manage negative reviews
Learn more 👉 What is 1-on-1 Review?
1-on-1 Reviews Automation in MioAssistant automatically sends these review requests to customers after their service is completed.
2. When are review requests sent?
After the booking ends or after you mark it complete, with optional timing delays.
3. Can I control who receives review requests?
Yes. You can enroll all customers, select specific ones, and auto-enroll new customers.
4. How often are recurring customers asked for reviews?
Best practice is every 5–10 visits to avoid over-requesting.
5. How do I track automated review activity?
Automated requests and responses are labeled with a purple icon.