1-on-1 Reviews Automation allows MioAssistant to automatically send review requests after services are completed — based on the rules you define.
Follow the steps below to configure your review automation settings.
Want to know 👉 What is 1-on-1 Review?
Subscription Requirement
To enable 1-on-1 Reviews Automation, you must have 1-on-1 Reviews activated. It can be added to your MioCommerce subscription at any time.
👉 Click Here to purchase 1-on-1 Reviews
Set Up 1-on-1 Reviews Automation
Step 1: Open 1-on-1 Reviews Automation Settings
Go to Settings
Click on Automations
Step 2: Enable 1-on-1 Reviews Automation
Navigate to the 1-on-1 Reviews Automation section. This is where all automation rules are configured.
Click on Setup
Step 3: Enable Automation
Turn the automation ON by selecting Yes.
Once enabled, MioAssistant will automatically request reviews based on your settings.
Step 4: Choose Customer Enrollment Options
When enabling the automation, a confirmation pop-up appears.
Choose how customers should be enrolled:
Enroll all new customers - Any customer you add after turning this to “Yes” will be included in 1-on-1 Review Automation, using the rules you set below.
Enroll all existing customers now - If you select Yes, all existing customers will be included once the rules are set.
For customers with recurring bookings (like weekly services), set review frequency such as after every 5–7 bookings
Click Enable Automation to confirm.
Step 5a: Configure One-Time Customer
It is recommended to request a review after every completed service. This helps maximize review volume.
Step 5b: Choose How Reviews are Triggered
Select when reviews are sent:
After a booking ends
Or after a booking is manually marked as complete
Choose the option that best matches how your team closes bookings.
Step 5c: Configure Review Timing
You can also control when the review is sent:
Common options include:
• 1 hour after service
• Later the same day
• The following day
This ensures review requests feel timely and natural, not disruptive.
Step 6: Configure Reviews for Recurring Customers
For recurring customers, Reviews can be requested less frequently.
Best practice: Request reviews every few visits (for example, every 5–10 bookings) rather than after every service. This avoids review fatigue while still providing valuable insights over time.
Step 7: Save Your Settings
Click Save to apply your configuration.
Once saved, MioAssistant will begin sending review requests automatically according to your rules.
What Happens After Setup
After 1-on-1 Reviews Automation is enabled:
Review requests are sent automatically
One-time and recurring customers are handled differently
Automated Review requests and responses are marked with a purple icon
Automation does not re-run for the same service. If a review request is not sent for any reason, you can still send it manually if needed.
Review Automated Reviews Activity
You can review all automated review activity from the Automation Activity page.
The purple icon helps you:
Identify automated review
Review responses quickly
Understand what the system handled for you
Important Notes
• Automation will not re-send a review request for the same service
• You can adjust automation settings at any time
• Manual review requests can still be sent if needed
What’s Next?
After setup, we recommend:
• Monitoring review responses regularly
• Responding to positive reviews publicly
• Following up privately with customers who leave low ratings
If you’re unsure whether automation fits your workflow, review the overview article: