Web Bookings are the bookings that you have received via your Live Pricing and Real-time Booking Pages.
What Happens When a Web Booking Comes In?
When a customer completes an online booking: The booking is created in MioCommerce
You can find it under: CRM → Web Bookings
You have an option to choose the time frame within which you would like to see your bookings.
Click on the "arrow" to view details about the booking
Booking details displays information like Booking type, customer details, booking details, notes, cost information, location (option to view on maps) plus you can also resend the booking confirmation to your customer (Click on the Blue bar on the right)
Payment is handled securely - if MioPay(via Stripe) is connected
If your MioPay(via Stripe) is connected in the Marketplace and added to your Live Pricing & Real-time Booking page: A pre-authorized charge (or full charge, depending on your settings) is put on hold or charged.
👉 Your payment behavior (Pre-Authorized vs Charge Now) depends on your Booking Page settings.
Scheduled vs Unscheduled Web Bookings
Unscheduled Booking: Not all web bookings are automatically scheduled. If your Live Pricing & Real-Time Booking Page does not include a date and time selection section, the booking will be created as Unscheduled.
This means:
It will not appear on your Calendar
It must be manually scheduled
It cannot be dispatched until a date and time are assigned
Scheduled Booking : If your Booking Page allows customers to select a date and time (real-time availability enabled):
The booking appears directly on your Calendar
It is automatically marked as Scheduled
It is ready for dispatch
After a Web Booking Is Scheduled
Once a booking has a confirmed date and time, you can:
Reschedule if needed
Assign or reassign service providers
Dispatch to one or multiple providers
Send confirmations or updates
Charge the customer (if using Pre-Authorization)
👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊