MioCommerce communication is built around one central communication hub: the Multi-Channel Inbox.
All messages - whether from website visitors, customers, or internal team members — flow into this single Inbox.
Let’s break it down clearly in the chat below -
Component | What It Is | Who Uses It | Where Messages Appear | Free or Paid |
Chat Box | Website chat widget (Floating Dock) | Website visitors & prospects | Messages land in the Multi-Channel Inbox (Web + Mobile App) | Free |
Team Chat | Internal messaging tool | Admin & Service Providers | Inside Multi-Channel Inbox - (Web + Mobile App) | Free |
Multi-Channel Inbox (MCI) | Central communication hub | Admins & Assigned Seats | Web platform + Mobile App | Included (Free) |
Multi-Channel Inbox (MCI) Plus | SMS Channel - Text messaging
Macros, Lists, Snippets - Marketing tools | For Customers & Prospects | Inside Multi-Channel Inbox - (Web + Mobile App) | Paid |
Multi-Channel Inbox (The Communication Hub)
The Multi-Channel Inbox (MCI) is where all communication happens.
It allows you to:
Send and receive messages
View customer history and bookings
Use snippets and reusable links
Send booking pages, review requests, portal links
Run marketing campaigns using lists
Manage internal team conversations
Everything is organized into one visible thread per contact.
Chat Box (Free – Website Entry Point)
The Chat Box is a widget you can add to your website (via the Customer Floating Dock).
When a website visitor sends a message:
➡ The message goes directly into your Multi-Channel Inbox
➡ You receive it on both:
Web platform
From there, you can reply directly inside the Inbox.
If the visitor leaves your website:
You can continue the conversation via email
Or via SMS (if SMS channel is activated under MCI PLUS)
Team Chat (Free – Internal Communication)
Team Chat allows:
Direct communication between admin and service providers
Real-time updates
Operational coordination
Team Chat also live inside the Multi-Channel Inbox. You and your team members can respond via web or mobile app.
Multi-Channel Inbox PLUS (Paid Upgrade)
SMS channel
Unlimited macros
Unlimited lists
Seat management
Channel permissions
Advanced marketing tools
With PLUS, you can:
Reply to website chats via SMS
Send bulk messages to lists
Use customizable templates
Assign channel access to different team members
How Everything Works Together
A visitor sends a message from your website Chat Box
The message appears in your Multi-Channel Inbox
You reply from web or mobile
You can switch channels (email / SMS if enabled)
You can use snippets, links, or booking pages to convert the lead
All communication stays centralized.
Summary
Chat Box = Website entry point
Team Chat = Internal team messaging
Multi-Channel Inbox = Central communication hub
MCI PLUS = Unlock advanced channels and marketing tools
Want to get started?
Add the chat box and team chat to your subscription by navigating to Marketplace.
Install the Free Chat Box on your website
Download the MioCommerce Mobile App
Upgrade to Multi-Channel Inbox PLUS for SMS & advanced features
👉🏻 Want to try out this feature in our simulated environment: Try Live Tour and become an expert today! 😊