FAQ
Answers to the most frequently asked question by Team PodiumIO
How can I book an appointment with MioCommerce Team?Book a live screen sharing demo with MioCommerce team
How to update/change your credit cards for paying your MioCommerce subscription
Feature Releases by MioCommerce (Year 2022)
Features included with Grow SubscriptionGrow subscription includes everything in startup as well as many other enhanced feature to take your business to the next level.
How to add the "I accept all terms and conditions" link next to a book now button on a booking page?Add terms & conditions to your booking page
How does "real-time availability scheduling" work?
On the booking page, can I offer multiple services?
Is there a way to check the booking pages without them being live on the site?Yes. You can preview booking pages in MioCommerce without publishing them.
How do I update the Billing Address on the Invoice?You can add or edit the billing address if it is different from the service address
Can I download & print the invoice?
Can I send an invoice to multiple people at the same time?
How can I view the Invoice details of a booking?
How do I know if an invoice is paid?
What happens when I cancel the invoice?Learn how to cancel the invoice and sent the cancelled invoice to your customer
What do capture, release and pre-authorization payment mean?Understand how payment authorization works in MioCommerce
How to reset my Stripe Account ?Reconnect Stripe to MioCommerce
Will the system automatically bill customers for work completed, or do I manually have to request payment each time?
What's the difference between a pre-authorization and a captured charge?
I don't use Stripe, is my customer's information secure?
What happens when a web booking comes in?
Booking Confirmation is not getting sent to the client. What can I do?You can, at any time, resend a booking confirmation email to your customer.
How to send another invite to my service provider, if an account was set up but the invite has expired?Notify your team member (aka agent/Service Provider) to activate their account
Do my customers have access to their own account?Can my customer view their upcoming bookings, prices and past charges?
How do I delete a customer profile?Delete a customer in MioCommerce
Can a client book a recurring service?
Is there anyway to see how many hours my service provider (aka team members like Cleaner) had worked?Know the no. of hours your cleaners were assigned a job by day, week, month, etc
How to manage Non-Working Hours in your Company CalendarBlock off time in your Company Calendar to prevent bookings at unwanted times
Why am I not able to view any bookings on the mobile app?
How to hide completed bookings in MioCommerce Mobile App?
MioCommerce Mobile App for Service ProvidersLearn all about the Mobile app for Service Providers (AKA agent/team members)
MioCommerce Mobile App for Operator AdministratorsLearn all about the Mobile app for Operators (AKA administration members)
How do I point my domain to my new MioCommerce Web Site?
What makes MioCommerce's E-commerce Website themes unique and powerful for growing your business and simpifying your operations?Grow and simplify with MioCommerce Ecommerce website themes build for converting visitors into buyers
Can I connect my social media and website?
Can I customize my website?