FAQ
Answers to the most frequently asked question by Team PodiumIO
By Eric and 1 other2 authors42 articles
- How to add the "I accept all terms and conditions" link next to a book now button on a booking page?Add terms & conditions to your booking page
- How does "real-time availability scheduling" work?
- On the booking page, can I offer multiple services?
- Is there a way to check the booking pages without them being live on the site?Yes. You can preview booking pages in MioCommerce without publishing them.
- How do I update the Billing Address on the Invoice?You can add or edit the billing address if it is different from the service address
- Can I download & print the invoice?
- Can I send an invoice to multiple people at the same time?
- How can I view the Invoice details of a booking?
- How do I know if an invoice is paid?
- What happens when I cancel the invoice?Learn how to cancel the invoice and sent the cancelled invoice to your customer
- What do capture, release and pre-authorization payment mean?Understand how payment authorization works in MioCommerce
- How to reset my Stripe Account ?Reconnect Stripe to MioCommerce
- Will the system automatically bill customers for work completed, or do I manually have to request payment each time?
- What's the difference between a pre-authorization and a captured charge?
- I don't use Stripe, is my customer's information secure?
- What happens when a web booking comes in?
- Booking Confirmation is not getting sent to the client. What can I do?You can, at any time, resend a booking confirmation email to your customer.
- How to send another invite to my service provider, if an account was set up but the invite has expired?Notify your team member (aka agent/Service Provider) to activate their account
- Do my customers have access to their own account?Can my customer view their upcoming bookings, prices and past charges?
- How do I delete a customer profile?Delete a customer in MioCommerce
- Can a client book a recurring service?
- Is there anyway to see how many hours my service provider (aka team members like Cleaner) had worked?Know the no. of hours your cleaners were assigned a job by day, week, month, etc
- How to manage Non-Working Hours in your Company CalendarBlock off time in your Company Calendar to prevent bookings at unwanted times
- Why am I not able to view any bookings on the mobile app?
- How to hide completed bookings in MioCommerce Mobile App?
- MioCommerce Mobile App for Service ProvidersLearn all about the Mobile app for Service Providers (AKA agent/team members)
- MioCommerce Mobile App for Operator AdministratorsLearn all about the Mobile app for Operators (AKA administration members)
- How do I point my domain to my new MioCommerce Web Site?
- What makes MioCommerce's E-commerce Website themes unique and powerful for growing your business and simpifying your operations?Grow and simplify with MioCommerce Ecommerce website themes build for converting visitors into buyers
- Can I connect my social media and website?
- Can I customize my website?